Mandaluyong City Jobs Associate Platform Configuration Engineer Position at Five9 Philippines Inc.

Image Five9 Philippines Inc.
  • Job vacancies posted on: 9 months ago

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We are open recruitment and happily inform you that we are looking for candidates to fill the position of Associate Platform Configuration Engineer in our company, Five9 Philippines Inc.. For candidates who reside in Mandaluyong City and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time system.

We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields Computer/Information Technology & IT-Software and possess a Not Specified or higher.

We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from ₱16,000 - ₱38,000 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.

Job Info

Company Five9 Philippines Inc.
Position Associate Platform Configuration Engineer
Region Mandaluyong City
Career Level Less than 1 Year Experienced Employee
Work Experience 1 year
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Associate Platform Configuration Engineer – Professional Services

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Five9 is a leader in Cloud based Contact Center solutions and one of the Bay Area’s fastest growing companies. Our headquarters is located in San Ramon, CA and we continue to expand globally. We are actively sourcing for an experienced and highly motivated Associate Platform Configuration Engineer to join our growing Professional Services group. This is a full-time position and work will be performed remotely. We are looking for a star performer who understands the value of teamwork, has a positive “can do” attitude and can help us delight our Customers while growing our business.

Key Responsibilities:

  • Configure VCC application according to specifications provided by Five9 Business Analyst while following best practice guidelines
  • Review design and evaluate the efficiency of the recommended design
  • Recommend best practices should alternative design be more automated/efficient/productive
  • Configure according to best practice guidelines
  • Troubleshoot software solutions in a wide array of configurations and customer environments
  • Thoroughly test configuration before declaring configuration to be complete (own configuration as well as other peers)
  • Provide customized training to ensure customers have a thorough understanding of these solutions.
  • Work on multiple Implementation projects simultaneously
  • Attend customer calls as required by Program Manager
  • Effectively communicate plans, progress and status to both internal and Customer stakeholders.
  • Continually seek opportunities to identify best practices that can be leveraged by peers for future configuration projects and contribute to internal “Best Practices Library”

Key Qualifications:

  • Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
  • Excellent verbal and written skills.
  • College degree in Computer Science (or related field) or equivalent experience.
  • At least 6 months of experience in BPO or the same industry is required.

Key Skills:

  • Strong attention to detail
  • Strong work ethic

Company Benefits:

  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Office/Company Address

Country Philippines
Region National Capital Region
City Mandaluyong City
Address Five9 Philippines, Inc., Sheridan St, cor United St, Mandaluyong, Metro Manila, Filipina
Map Google Map

Benefit

  • Competitive pay
  • Attractive company benefits
  • Outstanding Five9 culture

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Company Description

Who is Five9?

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. We help contact centers of every size create powerful customer connections.

Our vision is to make customer service a more human experience.

Living Our Five9 Values

How We Behave:

  • Honest
  • Respectful
  • Inclusive
  • Transparent
  • Without Ego

How We Work:

  • Customer Focus
  • Ownership
  • Team First
  • Work Hard / Work Smart
  • Innovate

Results In:

  • Excellence
  • Passion
  • Trust
  • Commitment
  • Connection

Everyone here is passionate about what they do. Collectively, Five9 strives to build strong relationships with customers and colleagues through respect, honesty, and accountability.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: 501 - 1000 Employees
  • Benefits & Others: Dental, Medical, Loans, Sports (e.g. Gym), Medical for Dependents, Paid Leaves, Life Insurance, Stock Options, Business/Casual, 24 X 7
This vacancy is suitable for those of you who live in the following areas: National Capital Region