National Capital Region Jobs Csr | Associate Workforce Services Manager (eh 1577) Position at Accenture

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  • Job vacancies posted on: 9 months ago

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We are currently looking for adequate candidates to fill the position of CSR | Associate Workforce Services Manager (EH 1577). For candidates who reside in National Capital Reg and its surrounding areas, we are looking forward to hearing from you to join our team at Accenture and willing to work in our office under full time working hours system.

We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum Vocational Diploma/Short Course Certificate, Bachelor's/College Degree & Professional License (Passed Board/Bar/Professional License Exam).

We can give you a fairly competitive salary in the amount of ₱16,000 - ₱38,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

How to apply?

  • Click on “Apply Now” to submit your application. You will be receiving an SMS with the Workday link where you must continue your application. 
  • Make sure to accomplish your Workday profile to proceed with the hiring process. 
  • For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time. 

Duties & Responsibilities

  • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
  • On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD. 
  • Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
  • Responsible for delivery on all contracts / SLAs
  • Manages internal and external audit with processes and controls.
  • Responsible for the development of resources under his/her span
  • Provide Operations Director/Managers with input on possible resolutions. Provide solutions to escalated issues and updates.
  • This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.
  • Develop programs/modules/projects or other initiatives for WFM Team’s development and efficiency
  • Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.
  • Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.

Qualifications

  • At least 3 years People Management experience with at least 2 years Managerial experience in WFM (supervisors as direct reports)
  • Experience in RTA, Scheduling, Capacity Planning, and Forecasting
  • Capable for scheduling, capacity planning, and forecasting using manual, with a tool, or create from scratch
  • Client facing background

Why join Accenture?

  • Competitive salary package, company bonuses, and performance incentives
  • Night differential
  • Loyalty, Christmas gift, Inclusion and diversity benefits
  • Paid sick and vacation leaves
  • Expanded maternity leave up to 120 days*
  • HMO coverage (medical and dental) from day 1 of employment
  • Life insurance
  • Employee stock purchase plan
  • Retirement plan
  • Flexible working arrangements
  • Accessible locations
  • Healthy and encouraging work environment
  • Career growth and promotion opportunities

*Terms and Conditions apply

Office/Company Address

Country Philippines
Region National Capital Region
Address Accenture, 4075 N Williams Ave #240, Portland, OR 97227
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Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our 514,00 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at ww.accenture.com.

Accenture Career Centers*

*accepting walk-in applicants

Manila

GF Robinsons Cybergate 1, Pioneer Street corner EDSA, Mandaluyong City

Monday to Friday, 9:00 AM to 5:00 PM

Ilocos

Valdez Building A, Venvi IT Hub, Barangay 1, San Nicolas, Ilocos Norte

Monday to Friday, 9:00 AM to 5:00 PM

Cebu

16F Ebloc2, Geonzon Street, Cebu IT Park, Cebu City

Monday to Friday, 9:00 AM to 5:00 PM

Stay connected

Facebook.com/accenturejobsph Twitter.com/accenturejobsph Youtube.com/accenturejobsph Instagram: @accentureph LinkedIn Showcase Page: Accenture Careers in the Philippines

Ready to join us?

Upload your updated CV to Jobstreet, then click “APPLY NOW.” If you need special assistance because of a disability, please let us know via email at [email protected] (Please do not send any CV to this email)

Accenture is an equal-opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 10 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Employee Stock Purchase, Plan, Expanded Maternity Leave, Retirement Plan, Business Casual, Shifting Schedule
This vacancy is suitable for those of you who live in the following areas: National Capital Region