Laguna Jobs Csr – Customer Service Representative Position at Ivoclar Vivadent Services & Support, Inc.

Image Ivoclar Vivadent Services & Support, Inc.
  • Job vacancies posted on: 9 months ago

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We are currently looking for adequate candidates to fill the position of CSR - Customer Service Representative. For candidates who reside in Laguna (Others) and its surrounding areas, we are looking forward to hearing from you to join our team at Ivoclar Vivadent Services & Support, Inc. and willing to work in our office under full time working hours system.

We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum Bachelor's/College Degree.

We can give you a fairly competitive salary in the amount of ₱18,000 - ₱30,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.

Job Info

Company Ivoclar Vivadent Services & Support, Inc.
Position Csr - Customer Service Representative
Region Laguna
Career Level 1-4 Years Experienced Employee
Work Experience 2 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 18.000
Maximum Salary PHP 30.000

Objective of the Position

Responsible for executing operational tasks related to the delivery of services of the team he/she is assigned to. These operational tasks should be executed in a manner that comply with the Quality standards and Service Delivery Excellence standards required to meet Service Level Agreements (SLAs) and other key targets set for the team.

Realizes maximum benefit for a customer through fulfilling the assigned tasks or activities according to his/her scope in a way that will delight the customer while ensuring that this is done with the business outcomes in mind.

Responsibilities

Organization & People:

  • Show high work commitment by adhering not only to the company policies, but also conducts oneself in a manner that is consistent and reflective of the Ivoclar Vivadent values.
  • Maintain good relationships with immediate clients and other team members to ensure a healthy, efficient and effective support environment.
  • Provide constructive feedback to other team members and ready to receive feedback for his/her personal development.

Information & Technology

  • Learn all the required applications and tools necessary for delivering support requirements.
  • Champion Information Security and adhere to other security standards set by the company to maintain data integrity, reliability, protection and management.

Value Streams & Processes

  • Ensure all required foundational trainings are completed within the target time.
  • Participate in activities/trainings/workshops that will continually enhance his/her skills or understanding of the various value streams and processes that will enable him/her to deliver and perform within or above expectations or even prepare him/her for future roles.
  • Champion Service Management by adhering to the operational standards set for Ticket creation and management, Incident/Service Request/ Change/ Problem management, Escalation management, Service Reporting, Support, Customer Handling, Business Continuity, Capacity Planning, Quality Monitoring, Root Cause Analysis, Knowledge Management, and other Service Management activities that apply to his/her service team.
  • Participate in or champion Continuous/Continual Service Improvement initiatives.
  • Add value to the team by being ready to support customers from various geographies and time zones.
  • Anticipate customer needs, create customer value by exhibiting superior customer focus.

Partners and Suppliers:

  • Establish and maintain good and collaborative relationships with other service teams involved in the Value Stream to deliver the desired business outcomes by the organization.
  • Work with partners and suppliers with a “One IV” mentality knowing the team is also dependent on the services the partners and suppliers provide in order to deliver the service to the customer.

Qualifications

  • Graduate of a 4-year Course (Related to: Communications, Psychology, Business Management, Engineering, IT)
  • Above Average to Excellent English communication skills (both written and oral)
  • Willing to work on shifts (if/when/where needed)—APJ, EMEA or NA shift.
  • Average computer skills (proficient in MS Office applications, good understanding of basic troubleshooting, use of collaboration tools)
  • Willing to do admin tasks related to his/her service scope.
  • If experienced and from a BPO/Outsourcing company, average tenure in each company or role should be at least 3 years.

Highly Desired

  • Experience in working in a Service Management and/or Shared Services-oriented organization.
  • Experience using CRM or other Ticketing Tools
  • ITIL/ ITSM certifications

Office/Company Address

Country Philippines
Region Calabarzon
City Laguna
Address Ivoclar Vivadent Inc., Fastech Manufacturing Complex West Road cor Ampere Street, Light Industry and Science Park I Ampere St, Cabuyao, Laguna, Filipina
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Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Ivoclar is a Liechtenstein-based dental company that supports dentists, dental technicians and dental hygienists both professionally and personally in fulfilling their passion and purpose: to ensure that people have thebest possible oral healthandquality of life, today and in the future. We are inspired by the knowledge that together we grow better. The history of our family business dates back to 1923. Today, we are one of the world’s leading-edge dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world.Like our customers we never stand still –We share one mission: Making People Smile.

In the Philippines, Ivoclar has been around for the past 30 years and now has established a services company—Ivoclar Vivadent Services & Support Inc. to cater to the needs of the various subsidiaries worldwide. It is currently based in Sta. Rosa, Laguna, but opens its doors to applicants outside of Laguna as remote working arrangements are possible depending on the role requirements. We are constantly looking out for the best talent because we love what we do and we aim to inspire others.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: 51 - 200 Employees
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Business (e.g. Shirts), Meal Allowance, Transportation, Rice Allowance, Bonuses & Insurances
  • Specific Location: Nuvali, Sta Rosa (flexible working arragement)
This vacancy is suitable for those of you who live in the following areas: Calabarzon