Taguig City Jobs Customer Care Agent Position at ProbeGroup Philippines, Inc.
- Job vacancies posted on: 6 months ago
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Our company, ProbeGroup Philippines, Inc. is currently opening occasion for those of you who are interested in becoming a part of our company specifically Taguig City and its surrounding areas. For those of you who are interested to be a part of our company with the position of Customer Care Agent and able to work in the WFO (Work From Office) system with full time working hours.
We will openly welcome you if you meet these following criteria:
- Qualification: High School Diploma, Bachelor's/College Degree & Professional License (Passed Board/Bar/Professional License Exam)
- Experienced in Services & Customer Service
- Honest, disciplined, and responsible
- Uphold professionalism in the work environment
We offer you a fairly competitive base salary of ₱26,000 - ₱28,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.
Job Info
| Company | ProbeGroup Philippines, Inc. |
| Position | Customer Care Agent |
| Region | Taguig City |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Bachelor's/College Degree, High School Diploma, Professional License (Passed Board/Bar/Professional License Exam) |
| Type of Work | Full-Time |
| Minimum Salary | PHP 26.000 |
| Maximum Salary | PHP 28.000 |
- Work Condition: Permanent – Full-time Employment
- Work Type: Blended
- Work Schedule: Shifting Schedule
- Work Arrangement: Onsite
- Reporting Site: Philplans BGC
- Salary Package: Earn up to 28,00.00 package (includes the monthly performance incentive)
Minimum Qualifications:
● At least High School Graduate (old curriculum) / SHS Graduate (K-12)
● Can work onsite from 1pm – 10pm AEST Tuesday to Thursday and 3pm – Midnight
AEST Friday and Saturday.
● At Least 1 year experience in answering customer service calls is required.
● Above average english communication skills.
● Demonstrated experience following procedure in complex systems overlay (ie
multiple platforms)
● Ability to resolve customer intercom calls in at least 45s, and answer high volume of
parking intercom calls.
● Good control and resilience as customers are generally calling from the car park exit
and tend to be impatient.
● Take a high volume of parking intercom calls
● Ability to navigate multiple systems while talking on the intercom.
● Display a high level of resilience, remaining calm in high-pressure situations
● Amenable to shifting schedules
● Experience in a fast-paced customer service environment like Directory Assistance is
an advantage.
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Taguig City |
| Address | ProbeCX Philplans (Head Office), Philplans Corporate Center - Penthouse 1012, Triangle Dr, Taguig, Metro Manila, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Probe Group is an Australian private firm with global reach, world class business systems, operational controls and beautifully simple solutions.
Probe Group demonstrates complete regulatory compliance and our ethical standards are uncompromised. Fully independent, we help our clients ensure quality governance.
We welcome new clients and treat their customers as our own, consulting, designing, training and delivering outstanding results.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 1001 - 2000 Employees
- Average Processing Time: 18 days
- Benefits & Others: Miscellaneous allowance, Medical, Loans, Casual (e.g. T-shirts), 7 days, 5AM to 9PM, 5 day work-week
