National Capital Region Jobs Customer Service And Data Management Specialist – 13048598699 Position at Support Shepherd

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  • Job vacancies posted on: 10 months ago

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As a competent company, we Support Shepherd are looking for candidates for the position of customer service and data management specialist - 13048598699 with work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Not Specified, experienced in Healthcare & Practitioner/Medical Asst and domiciled in National Capital Reg and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary ₱16,000 - ₱38,000 in accordance with the decisions of our company's HRD.

Job Info

Company Support Shepherd
Position Customer Service And Data Management Specialist - 13048598699
Region National Capital Region
Career Level Not Specified
Work Experience -
Qualification Not Specified
Type of Work
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

**LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position: Customer Service and Data Management Specialist
Schedule: M – F 10 AM – 7 PM PH Time
Salary Range: 800-1500 USD per month; willing to go higher for the right candidate


About the Company

We are an American tech startup specializing in providing blockchain-based digital identities. Our primary focus is on selling unique domains in the format “firstname.lastname” (e.g., ** or **). Operating as a completely remote company, we are rapidly expanding to meet the growing demand for personalized digital identities.

About the Job

We are looking for a skilled and dedicated Customer Service and Data Management Specialist to join our team. This role primarily involves providing excellent customer service to our clients, along with data management and digital asset acquisition management tasks. As a Customer Service and Data Management Specialist, you will use various tools, including Discord, email, and live chat, to provide prompt and efficient customer service to our clients. (Note: Prior experience with Discord is a plus, but not necessary.)

In addition to customer service duties, you will also be responsible for data management tasks such as manually counting sales from the previous day, extracting lists of Stripe orders and searches, and cleaning data. You will also need to extract and sort lists and add data to a tracking sheet. The acquisition management responsibilities will include scraping data, bidding for assets in auctions, monitoring and manually adding purchases and pre-orders to sheets.

As a Customer Service and Data Management Specialist, you will be expected to work with a high level of accuracy and attention to detail. You will need to be proficient in using tools such as Hubspot, Excel, Sheets, and Google Analytics. You will also be required to confer with engineers regarding certain customer queries.

Duties / Responsibilities:

  • Responding to customer inquiries through Discord, email, and live chat
  • Building templates for frequently asked questions
  • Issuing refunds and handling customer complaints
  • Manually counting sales/types of sales from the previous day
  • Extracting lists of Stripe orders/searches and cleaning data
  • Extracting/sorting lists and adding data to the tracking sheet
  • Scraping data and bidding for assets in auctions
  • Monitoring and manually adding purchases and pre-orders to sheets
  • Working with engineers to address specific customer queries
  • Maintaining accurate and up-to-date records of customer interactions and data management tasks

Requirements

  • Proven experience in customer service and data management roles
  • Strong communication and interpersonal skills
  • Excellent attention to detail and accuracy
  • Proficiency in using tools such as Hubspot, Excel, Gsheets, and GAnalytics
  • Ability to work independently and manage time effectively
  • Experience using Discord, email, and live chat for customer service
  • Strong problem-solving skills and ability to work under pressure

BIG PLUS:

  • If you are a highly motivated and detail-oriented individual with a passion for customer service and data management, we would love to hear from you.

Benefits

Holidays: PH/US Regular Holidays

Office/Company Address

Country Philippines
Region National Capital Region
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Shepherd Company has been providing innovative solutions in the Philippines for more than 20 years. Their products and services are geared towards improving the lives of customers in the Philippines and making them more productive and efficient. Shepherd Company continues to develop innovative solutions and services which best meet the needs of its customers in the Philippines. From computer systems to financial management and cloud services, Shepherd Company has something to offer all its Filipino clients. With highly-skilled staff, cutting-edge technology and comprehensive customer service, Shepherd Company is truly helping the Philippines reach its full potential.

Company Info

  • Industry:
This vacancy is suitable for those of you who live in the following areas: National Capital Region