Customer Service Representative I Cagayan De Oro Vacancies at Ubiquity

Image Ubiquity
  • Job vacancies posted on: 9 months ago

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Do you currently live in the Misamis Occidental, Misamis Oriental (CDO) & Misamis Oriental (Others) and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, Ubiquity is currently seeking candidates to then join and fill the position as Customer Service Representative I Cagayan de Oro and able to work under full time working hours system.

We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of Services & Customer Service with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.

We are offering a salary of ₱15,000 - ₱16,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.

We’re hiring.

Ubiquity is hiring for Customer Service Representatives to join our team in Cagayan de Oro. Our Customer Service Representatives is an integral role in the operations of our CDO office. Virtual Recruitment is on-going.

The details.

Day-to-day responsibilities:

  • Attends to customers’ needs by answering product and service related queries
  • Provides product overview and information about other services and offerings suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Ideal candidates have:

  • With or without BPO Experience
  • At least Highschool Graduate
  • Average Communication Skills
  • Amenable to work onsite
  • Amenable to work on Graveyard/Night shift schedule
  • Complete Government Numbers (SS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance

Office/Company Address

Country Philippines
Region Northern Mindanao
City Misamis Occidental
Map Google Map
Country Philippines
Region Northern Mindanao
City Misamis Oriental (CDO)
Address Ubiquity Global Services, 4th Floor Limketkai BPO Bldg, Cagayan de Oro, Philippines
Map Google Map
Country Philippines
Region Northern Mindanao
City Misamis Oriental
Map Google Map

Benefit

  • Life Insurance Benefits
  • Learning and Development Opportunities
  • Retirement Benefits

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Company Description

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: n/a
  • Company Size: More than 5000 Employees
  • Average Processing Time: 15 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Casual (e.g. T-shirts), Shifting Schedule
  • Specific Location: BGC or Eastwood
This vacancy is suitable for those of you who live in the following areas: Northern Mindanao

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