Philippines Jobs Customer Support Administrator 1 Position at ATLAS COPCO (PHILIPPINES), INC.

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 The roleA Customer Support Planner acts as a liaison between customers and internal stakeholders that focuses on: ensuring planned services are executed as scheduled; gathering and prioritizing customer request and feedback to sales, service and other support group to ensure revenue and customer satisfaction goals are met; maintaining a safe and conducive work place that promote productivity and interaction; administering service and sales related activities that support the company’s overall strategy and goals.A Cust                               Primary activities and responsibilities:

• • • Schedule ad-hoc service requests from internal service requests, hotline calls and SMARTlink notifications.
    • Ensure parts and the right FSE are available before scheduling service jobs.
    • Place orders for parts required to complete service orders and work to expedite the delivery of these orders as needed.
    • Maintain a minimum 2-week forward planning.
    • Provide prompt response and regular updates to customers and distributors. 
    • Contribute to positive company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
    • Perform duties in accordance with Atlas Copco standards, while striving to meet the needs and expectations of the customer.

What we expect of you?

We are looking for a Customer Support Administrator who has demostrated success in customer experience and relationship management. We need you if you have proven customer centric attitude and you are able to respond quickly to different customer needs. Written and verbal communication with customers and internal colleagues will be required in a clear and concise manner. Your ability to work effectively under different conditions and locations is strongly needed. We expect that you can thrive in dynamic, uncertain and demanding work situations.

What can you expect from us?We are delighted to know that you are interested in making CTS part of your professional journey! Atlas Copco’s culture is deeply rooted in 3 core values: Interaction, commitment, and innovation. Our values reflect our behavior and in our relationships with external stakeholders. Expect a friendly, family-like atmosphere based on inclusion, diversity and strong ethics with plenty of opportunities to grow and learn new things. You will have access to global network and will be part of a highly engaged team who helps each other achieve milestones and overcome challenges together.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.