Pasig City Jobs Customer Support Representative | On-site Position at BAYTECH BPO CORPORATION

Image BAYTECH BPO CORPORATION
  • Job vacancies posted on: 9 months ago

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Our company, BAYTECH BPO CORPORATION are currently hiring for interested candidates to join and to be a part of our company as customer support representative | on-site with a full time work system, which domiciled in Pasig City and surrounding areas. As a professiona company, the minimum criteria we need for candidates interested is Not Specified which experienced in Healthcare & Practitioner/Medical Asst.

Candidates who uphold honesty and discipline are a must for our company.

The competitive net salary we can offer is start from ₱16,000 to a maximum of ₱38,000, depending on the capability of the candidate and can be discussed with the HRD of our company.

Job Info

Company BAYTECH BPO CORPORATION
Position Customer Support Representative | On-site
Region Pasig City
Career Level Not Specified
Work Experience -
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Job Description

The Role

The Customer Support Representative is a Support role under Operations responsible for providing end-to-end resolution of customers’ concerns ranging from website support, account information, cancellations, refunds, disputes and chargebacks.

This position involves a moderate level of complexity and requires considerable evaluation, good judgement and decision-making skills. Strong verbal and written communication skills are necessary. This position involves time-sensitive processing of work cases. The employee must have the ability to maintain effective time planning, organizational skills and time utilization to ensure all tickets and tasks are completed within timeframes.

The position will work closely with the Marketing and Development team to make product changes that will increase the value of our products and services.

The Mission

Ensure our customers’ concerns are resolved immediately and cost-effectively.

Role Specifics

  • Manage and resolve customer concerns/issues
  • Answer incoming calls, respond to customer’s emails, and do call-backs (where necessary) for urgent follow-ups
  • Provide timely and accurate response/s to all client queries and requests
  • Do the necessary research needed to answer customers’ queries
  • Ensure that relevant details needed to address concerns are recorded
  • Communicate with the Marketing and Development team to come up with solutions for customers’ issues.
  • Test and replicate the customers’ journey to our sites to get to the bottom of the problem
  • Document new issues and solutions to continuously update our customer support knowledge base.
  • Other duties related to the position as assigned

Minimum Qualifications

Skills Requirements

This position requires above average to excellent English communication skills, an enthusiastic approach to customer interactions, and the ability to effectively handle information requests, compliments and complaints with a positive attitude and keen attention to detail.

  • High School Graduates with 6 months call center working experience
  • For college graduates, no call center experience needed!
  • Demonstrates regular, reliable and predictable attendance.
  • Good to great listening, verbal and written English communications skills
  • Ability to handle stressful situations appropriately
  • Proficient in relevant computer applications
  • Experience in the related field is an advantage.
  • Amenable to work on a Night Shift (shifts begin between 9PM and 2AM)
  • Must be willing to work in Pasig City
  • Willing to work in a BPO setup
  • Willing to work as a call center agent

Office/Company Address

Country Philippines
Region National Capital Region
City Pasig City
Address Baytech BPO Corporation, Discover Center, ADB Ave, Ortigas Center, Pasig, Metro Manila, Philippines
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Baytech BPO is a full-service outsource company specializing in e-commerce. From web development, digital marketing strategy to customer support, we are sure to give our clients service they truly need. The company management has over 30 years of combined experience in digital marketing and e-commerce covering not only the local market but the US, UK and Australia.

Established in 2016, Baytech BPO aims to provide our clients with solutions that actually work. The team is composed of online marketing professionals with a combined experience of over 30 years in the online industry.

The rise of e-commerce websites have ballooned over the past decade and as quickly as they are created, they die out just as fast. Setting up an online business we make sure that we create a business for our clients that will actually create profit.

Frustrated by our own experience with outsourcing services, we know what it is like to be in our clients’ shoes. That gives us the edge when it comes to anticipating client needs.

With Baytech BPO, you can be sure to get the best quality service.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: CS201629013
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 5 days
  • Benefits & Others: Dental, Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
This vacancy is suitable for those of you who live in the following areas: National Capital Region