Taguig City Jobs Cx Insights And Analytics Manager Position at FWD Life Insurance Corporation

Image FWD Life Insurance Corporation
  • Job vacancies posted on: 9 months ago

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Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!

We are hiring for candidates in the residents of Taguig City and the surrounding regions, we are open recruitment for the positions as CX Insights and Analytics Manager in our business office, FWD Life Insurance Corporation.

This is a decent opportunity for you who are willing to work under full time working hours.

Candidates with a Bachelor's/College Degree or even higher and greatly experienced in Others are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.

We can offer you a salary that is generally between ₱16,000 - ₱38,000, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.

Job Info

Company FWD Life Insurance Corporation
Position Cx Insights And Analytics Manager
Region Taguig City
Career Level Assistant Manager/Manager
Work Experience 8 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

The CX Insights & Analytics Manager’s core function is to translate data to insights, and insights to business value relating to customer experience. This function is responsible for collecting, managing and evaluating costumer data to improve their experiences with the company through our digital platforms which includes, but not limited to, Tapp/Omne, Customer Portal, Chatbots, etc. He/she will also be responsible to ideate and initiate campaigns to promote digital adoption to FWD customers and increase penetration to targeted audience with minimal utilization of the digital platforms.

EXPERIENCE:

  • At least 2 years in the insurance industry with exposure to underwriting, policy administration and claims management.
  • Prior experience (up to 5 years) in the field of customer service is necessary with acceptable exposure to campaigns or marketing.
  • Must have an experience in handling multiple projects using CX methodologies such as Customer Journey Mapping and Design Thinking/Human Centered Design.

KEY RESPONSIBILITIES:

Drive insights and business value through our digital platforms and taking the next steps on the Insights to Action journey. He/she is responsible for understanding the customer’s journey in embracing digital platforms such as Tapp, Customer Portal, etc. and identify gaps to continue improving the drive to digital adoption.

Develop and maintain dashboards and reporting systems that are easy to understand. Monitor KPIs and lead continuous testing and optimization strategy pertaining to CX owned platforms. 

Create and produce regular cadence on CX insights reporting to measure and track KPIs against benchmark and lead analytics presentation to business stakeholders. This includes, but not limited to, Voice of the Customers surveys, Customer Experience Excellence outcomes and any industry benchmarking analytics activities.

Regularly provide product owners clear and actionable insights by evaluating existing Omni channels and other digital capabilities to ensure journeys are orchestrated with a customer-first mentality to help the organization in changing the way we make people feel about insurance.

Lead market research projects and campaign materials to help increase customer utilization of the company digital platforms such as Tapp, Custom Portal, Chatbots, etc. while increasing digital adoption of the enterprise.

Perform ad-hoc research needed by the Customer Experience team and provide analysis on information to be used in future projects relating to improving the overall journey of our external and internal customers. 

Provides tactical support to the Head of CX team in the areas of vendor contract analysis and budget forecasting.

Office/Company Address

Country Philippines
Region National Capital Region
City Taguig City
Address Fwd Life Insurance, 1631 32nd St, Taguig, Metro Manila, Philippines
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

About FWD Life Insurance

FWD Life Insurance Corporation (FWD Life Insurance) launched its commercial operations in September 2014. As of end-2021, FWD Life Insurance ranks 3rd and 5th in terms of Paid-up Capital1and Total Premium Income2, respectively.

FWD Group is a pan-Asian life insurance business with approximately 10 million customers across 10 markets, including some of the fastest growing insurance markets in the world.In the Philippines, FWD has 18 business hubs located in key cities nationwide, with its headquarters in Bonifacio Global City in Taguig.

Established in 2013, FWD is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.

For more information, please visitfwd.com.ph.

1 ww.insurance.gov.ph > Statistics > Life > 2021 > Based on Paid-Up Capital

2 ww.insurance.gov.ph > Statistics > Life > 2021 > Based on Total Premium Income

Company Info

  • Industry: Insurance
  • Registration No.: -
  • Company Size: 501 - 1000 Employees
  • Average Processing Time: 29 days
  • Benefits & Others: Life Insurance, HMO for Employees and Dependents, Retirement Benefits, Business Casual (Head office) & Business attire (Bancassurance Sales), Flexible Working Hours, Mondays-Fridays, Hybrid Work Arrangement
This vacancy is suitable for those of you who live in the following areas: National Capital Region

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