Taguig City Jobs Editorial Helpdesk Analyst Position at THOMSON REUTERS CORP PTE LTD – PHILIPPINE BRANCH

Image THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH
  • Job vacancies posted on: 10 months ago

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THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH has open a job vacancy for the domicile of Taguig City and surrounding areas as editorial helpdesk analyst with full time work system which will then be placed in our company office.

The candidates we need are those who have the minimum criteria of Bachelor's/College Degree and experienced and have the integrity to work in the field of Others & Journalist/Editors.

Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.

As a professional company, we offer a competitive monthly base salary ₱16,000 - ₱38,000 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.

Job Info

Company THOMSON REUTERS CORP PTE LTD – PHILIPPINE BRANCH
Position Editorial Helpdesk Analyst
Region Taguig City
Career Level 1-4 Years Experienced Employee
Work Experience 2 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Editorial Helpdesk Specialist – Reuters Technology

About the Role:

In this opportunity as an Editorial Helpdesk Specialist, you will:

  • Provide 1st Level/Editorial and Frontline support via chat, contact us, and phone support origins for Reuters customers regarding editorial inquiry and technical incidents, feedback inquiry, and various other customer service related inquires
  • Engage in proactive service activities based on service and customer trends and alerting
  • Manage high-severity incident swarming and communication for hot topics and high severity cases.
  • Work with resolution teams on major, elusive, or reoccurring issues that affect customer satisfaction
  • Maintain awareness of relevant news, technical, and product trends through self-learning/study, training classes and job shadowing

About You:

  • A bachelor’s degree.
  • Highly proficient in spoken and written English
  • Agile learners – ability to learn something new
  • Strong customer service and organization skills
  • Amenable to work onsite during training
  • Familiar with Salesforce tools
  • At least 1 to 2 years of Helpdesk Experience.

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
  • Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Office/Company Address

Country Philippines
Region National Capital Region
City Taguig City
Address Thomson Reuters, 9 &10/F 20 Upper McKinley Road, McKinley Hill Dr, Taguig, 1634, Philippines
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

As the Answer Company, Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers.

In the Philippines, Reuters operations were established in 1946, while Thomson has serviced finance

professionals since the 1970s. Thomson Reuters Manila is the home of about 600 professionals involved in developing financial and legal content for Thomson Reuters flagship products, as well as in providing excellent customer support services.

Our main offices are located in McKinley Hill, Taguig. Recruitment Hub is at 10th Flr, 18/20 Building.

Interested in joining Thomson Reuters Manila? Go to jobs.thomsonreuters.com

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: 501 - 1000 Employees
  • Average Processing Time: 8 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Vision, Business (e.g. Shirts), Shifting required
This vacancy is suitable for those of you who live in the following areas: National Capital Region

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