Cebu (Cebu City) Jobs Jr. It Service Desk Support Position at Drake International Philippines

Image Drake International Philippines
  • Job vacancies posted on: 9 months ago


Are you looking for job vacancies? Our company, Drake International Philippines is merrily inform you that we are hiring!

We need you to fill the position as Jr. IT Service Desk Support for our office.

This position requires a full time working hours system which domiciled in Cebu (Cebu City) and its surroundings.

As a competitive company, we need these minimum criteria for candidates to be fulfilled. If you are a Not Specified and experienced in the field of Computer/Information Technology & IT-Software, a person who honesty and discipline, then you are highly awaited in our company.

The starting salary we can offer is in a range from ₱16,000 - ₱38,000, this salary range that we offer is negotiable can change at any time according to our HRD's decision depending on the capability of the candidate can offered for our company.

Job Info

Company Drake International Philippines
Position Jr. It Service Desk Support
Region Cebu (Cebu City)
Career Level Less than 1 Year Experienced Employee
Work Experience -
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Our multinational IT company client is urgently looking for an IT Fresh Graduate who will be deployed as a Jr. IT Service Desk Support.

Job Description:

  • Respond, research, resolve, assign, and escalate end-user requests.
  • Document customer interactions using ticket management software.
  • Manage access requests according to information security policies and procedures.
  • Respond to incoming and outgoing IT Support calls with respect to the IT Security policies and processes
  • Be contributor to elevate the IT service desk function
  • Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions and escalation).
  • Trigger change management processes on hardware software and other information assets.
  • Provide analysis of IT Support metrics (requests, incidents, etc..)
  • Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues daily, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues.


  • Knowledgeable or familiarity in ticket monitoring
  • Knowledge in configuration and troubleshooting
  • Knowledge about software and hardware application
  • Willing to be trained for some technical support roles
  • Can work on a US time zone

Office/Company Address

Country Philippines
Region Central Visayas
City Cebu (Cebu City)
Address CDK International Manpower Services - Cebu, #2 Ground Floor Century Plaza Commercial Complex Building, Juana Osmena Street, Cebu City, Cebu, Philippines
Map Google Map


  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Drake International Philippines par of the Drake International Group of Companies, is a company committed to helping companies from various industries to increase their revenue through a range of talent management solutions.

Established in the Philippines in 2008, Drake has excelled in not only identifying the best talent for our clients but ensuring that we place our candidates with the best employers. This has been achieved through the application of Drake’s knowledge, focus, reach, quality, speed and, cost-efficiency in all aspects of our work.

Drake has two offices in the Philippines:

Makati City

18th Floor, Trident Tower, Gil Puyat Avenue, Makati City

Cebu City

Krizia Building, Gorordo Avenue, Cebu City

Company Info

This vacancy is suitable for those of you who live in the following areas: Central Visayas