Manila City Jobs Major Incident Manager Position at TATA Consultancy Services (Philippines) Inc.

Image TATA Consultancy Services (Philippines) Inc.
  • Job vacancies posted on: 6 months ago


We are open recruitment and happily inform you that we are looking for candidates to fill the position of MAJOR INCIDENT MANAGER in our company, TATA Consultancy Services (Philippines) Inc.. For candidates who reside in Manila City and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time system.

We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields Computer/Information Technology & IT-Hardware and possess a Bachelor's/College Degree or higher.

We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from ₱16,000 - ₱38,000 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.

Job Info

Company TATA Consultancy Services (Philippines) Inc.
Position Major Incident Manager
Region Manila City
Career Level Supervisor/5 Years & Up Experienced Employee
Work Experience 6 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. 8+ relevant years of experience in the same capacity

Their role and responsibilities are extremely varied and include (amongst others): · Leveraging technology to issue all communications and providing key stakeholder management · Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls · Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed · Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution · Being accountable for resolving the outage via workaround or permanent fix · Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews · Supporting and nurturing process improvements and knowledge base improvements · Continually maintaining and developing tools and resources to manage major incidents effectively · Providing periodic major incident metrics reports Incident Manager Job Description Template We are looking for a dynamic incident manager to join our IT department. In this role, you’ll be in charge of leading the incident management process to resolution and restoring our company’s provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents. Responsibilities: · Overseeing the incident management process and team members involved in resolving the incident. · Responding to a reported service incident, identifying the cause, and initiating the incident management process. · Prioritizing incidents according to their urgency and influence on the business. · Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. · Collaborating with the incident management team to ensure that all protocols are diligently followed. · Logging all incidents and their resolution to see if there are recurring malfunctions. · Adjusting the incident management process as required to ensure its effectiveness. · Communicating with upper management if major issues are found in the IT system. · Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks

Office/Company Address

Country Philippines
Region National Capital Region
City Manila City
Address TATA Consultancy Services (Recruitment Hub), 24 Rizal Dr, Taguig, Metro Manila, Philippines
Map Google Map


  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Tata Consultancy Services

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organisation that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery ModelTM, recognised as the benchmark of excellence in software development.

A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 344,00+ of the world’s best-trained employees in 55 countries.

Financial Information: Revenue of $15.5 billion; up 15% Y-o-Y in reported terms and 17% in constant currency; and net income at $3.5B; up 12.8% Y-o-Y (fiscal year ending March 31, 2015).

Corporate Facts

Who We Are: Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global businesses, ensuring a level of certainty that no other firm can match.

What We Offer: TCS offers a consulting-led integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model™ (GNDM™), recognized as the benchmark of excellence in software development.

Lineage: TCS is part of the Tata Group, one of India’s largest industrial conglomerates and most respected brand.

History: TCS was established in 1968 as a division of Tata Sons Limited. TCS Ltd. got incorporated as a separate entity on January 19, 1995.


  • To help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services.

  • To make it a joy for all stakeholders to work with us.


  • Leading change

  • Integrity

  • Respect for the individual

  • Excellence

  • Learning and sharing

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: 2001 - 5000 Employees
  • Average Processing Time: 15 days
  • Benefits & Others: Dental, Medical, Business (e.g. Shirts), Shifts required
This vacancy is suitable for those of you who live in the following areas: National Capital Region