Taguig City Jobs Native Japanese Team Lead – Chat Support/ Customer Service (, Malaysia.) Position at Gratitude Jobs Ahead HR Inc.
- Job vacancies posted on: 9 months ago
As a competent company, we Gratitude Jobs Ahead HR Inc. are looking for candidates for the position of native japanese team lead – chat support/ customer service (, malaysia.) with full time work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Not Specified, experienced in Healthcare & Pharmacy and domiciled in Taguig City and surrounding areas.
Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary ₱16,000 - ₱38,000 in accordance with the decisions of our company's HRD.
|Gratitude Jobs Ahead HR Inc.
|Native Japanese Team Lead – Chat Support/ Customer Service (, Malaysia.)
|Type of Work
Vacancy: Native Japanese Team Lead – Chat Support/ Customer Service
Location: Kuala Lumpur Sentral, Malaysia.
✅ Language: Native Japanese and English ✅ Salary: RM 12,00 + Allowance: Shift allowance + KPI
✅Roles & Responsibilities: –
• Managing a team of 20 to 25 FTE
• Client/Customer/People Management
• Drive Performance in the team to meet targets
• Manage the daily team activities and ensure the daily operations run smoothly.
• Drive Team adherence and manage monthly scheduling.
• Handling Escalations
• Manage key business metrics like SLA’s and CSAT
• Run reports & conduct a thorough analysis of SLA misses.
• Drive Continuous Improvement in the team along with metrics improvement
• Generate dashboard and scorecards for the Team for review.
• Performance management and appraisals for the entire Team.
• Weekly Reviews to the Management on key deliverables.
• One-One with the team and scheduled Monthly Team meetings.
• Feedback and Coaching
• Knowledge management for the team and quality control
• Apply performance management strategies – action plans, BQ planning
• Responsible for people/employee career development
✅Generic & Behavioral Skills:–
• Excellent verbal and written communication skills.
• Should be willing to work in shifts along with the team in customer business time.
• Overall should be a good team player with willingness to learn and drive to achieve.
• Practice and focused on Metrics.
• Good Excel skills and Reporting knowledge
• Should be able to drive Continuous Improvement in process.
• Compliance – 100% IT-Sec and on time and accurate ILC clocking in last 6 months
• Awareness on SLA/SLO Metrics and should be flexible for 24*7 shifts.
NOTE: The paperwork and relocation expenses will be handled by the co
Summary of role requirements:
- Looking for candidates available to work on weekdays
- 1 year of relevant work experience required for this role
- Working rights required for this role
|National Capital Region
|Gratitude Jobs Ahead, 504- B, Summit One Towers, Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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GRATITUDE JOBS”, Established In 2004, Is An ISO 9001:2008 Certified Company, Which Follows A Centre Right Ideology That Candidates Are Superior Then The Clients. This Is In Stark Contrast To The Left Wing Ideology Of All Consultancies Who Boast About Their Relationship With The Clients And They Believe Their Success Is Only And Only Because Of Their Clients. We Have A Contrary View But At The Same Time We Also Value Our Clients Only After Ensuring The Candidate Is Happy. This Makes Us A Centre Right Wing Consultancy
- Industry: Human Resources Management / Consulting
- POEA No.: M-20-01-032
- Company Size: 1 - 50 Employees
- Average Processing Time: 7 days
- Benefits & Others: Miscellaneous allowance, Parking, Regular hours, Mondays - Fridays, Business (e.g. Shirts), incentives