Philippines Jobs Real Time Analyst Position at Outsourced Doers

Image Outsourced Doers
  • Job vacancies posted on: 6 months ago


Candidates who are domiciled in Philippines and its surroundings and meet these following minimum criteria:

  • Qualification: Not Specified
  • Experienced in Healthcare & Practitioner/Medical Asst
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of ₱16,000 - ₱38,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company Outsourced Doers
Position Real Time Analyst
Region Philippines
Career Level Not Specified
Work Experience -
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

The purpose of the Real Time Analyst (RTA) position is to maximise capacity and productivity of Doers by monitoring Doer daily attendance, tardiness, and productivity in accordance with targets and business determined processes, and intervening as quickly as possible via outbound calls, email, tickets and other communication channels to correct poor Doer behaviour (Doers who are failing to meet their work requirements).

The key areas of focus are related to production capacity:

  • Police absenteeism/attendance, tardiness and productivity by direct intervention through outbound phone calls, emails and chats to get the Doer to resume service as quickly as possible.
  • Issuance of Incident Reports (IRs) and Warnings based on the Outsourced Doers Disciplinary Chart
  • Provide client updates relating to Doer capacity via email or other chat-like tools.
  • Doer detail updates related to productivity monitoring software (such as ActivTrak or any other productivity/scheduling related software/application).
  • Updates related to the Doers status and assignments in any other applications, such as but not limited to Sprout
  • Execution of assigned tickets/tasks
  • Monitoring and notifying of Workforce impacts due external outages and severe weather conditions.


  • Proficient and advanced knowledge in the following:
    • Back office tools such as but not limited to Zoho, Freshdesk, Zendesk, and similar applications
    • Microsoft Office, Spreadsheet, Word, Excel, Google Sheets.


  • Assertive and able to drive behavioural improvements
  • Process Driven and team oriented
  • Outstanding organisational and time management skills
  • Excellent Analytical Skills and attention to detail
  • Highly numerate with real ability to manipulate numerical data
  • Solid problem-solving
  • Change Management
  • Initiative and ability to offer new ideas
  • Ability to share knowledge, confident talking and presenting in public, in an engaging and informative style


  • 3+ years of experience in workforce, preferably with a BPO company with over 1,00 employees
  • Demonstrated experience in driving a stakeholder to change a behaviour (such as Outbound Credit Card Collections) setting is highly valued.
  • Demonstrated experience in using monitoring software to drive productivity, such as but not limited to ActivTrak, TimeDoctor, TeraMind, etc.
  • Demonstrated experience in using ticketing software such as Zoho, FreshDesk, ZenDesk, or similar
  • Must be highly-proficient on computers, Excellent knowledge and use of Microsoft Office (word processing, spreadsheets, and database systems).
  • Technical and Software experience required.
  • Experience in a fast-paced work environment

Office/Company Address

Country Philippines
Region Philippines
Address Outsource Accelerator, Penthouse 1, One Corporate Center, Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro Manila, Philippines
Map Google Map


  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Outsourced Doers is a leading provider of outsourced solutions in the Philippines. We are a team of highly skilled professionals who are experienced in delivering efficient and cost-effective solutions for a wide range of tasks. Our solutions are designed to help customers increase their productivity, efficiency and profitability. We specialize in data entry, transcription, web research and virtual assistance. We are committed to providing high-quality and reliable services to our clients. Our team works according to the guidelines and standards set by our clients. Our services are tailored to meet the requirements of our customers, and our commitment is to ensure a timely and accurate delivery of solutions. We are constantly updating our services to keep up with the latest trends in our industry. We guarantee a high level of customer satisfaction in order to meet the needs of our customers.

Company Info

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This vacancy is suitable for those of you who live in the following areas: Philippines