Muntinlupa City Jobs Risk And Compliance Manager (bpo Credit Card Collections) Position at EXLService Philippines, Inc.

Image EXLService Philippines, Inc.
  • Job vacancies posted on: 10 months ago


We are hiring for the position of Risk and Compliance Manager (BPO Credit Card Collections) with full time working hours for our company office, EXLService Philippines, Inc., for residents of Muntinlupa City and its neighboring areas.

Candidates with expertise in Accounting/Finance & Banking/Financial and at least a Not Specified or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.

Our company provides a competitive salary range of ₱16,000 - ₱38,000, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.

We are pleased to announce that our company, EXLService Philippines, Inc., is currently open recruitment for candidates who are interested in joining our office company as a Risk and Compliance Manager (BPO Credit Card Collections).

Job Info

Company EXLService Philippines, Inc.
Position Risk And Compliance Manager (bpo Credit Card Collections)
Region Muntinlupa City
Career Level Assistant Manager/Manager
Work Experience 5 years
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Basic Functions

The Compliance Manager will be part of the management support concentrated mainly on activities involving compliance requirements for a Financial/ Bank account.

Performance parameters

·      Service Levels– as per agreed KPI’s

·      Attrition and absenteeism – as per agreed KPI’s

·      Quality and productivity Improvement – as per agreed KPI’s

·      Customer Satisfaction – as per agreed KPI’s

·      Level of subject matter expertise – as per agreed KPI’s

Any other essential function that may occur from time to time as directed by the management   


  • Participating in the design, development, delivery and maintenance of best-in-class consumer collections compliance program, standard operating procedures, best practices and training and monitoring adherence to the foregoing.
  • Investigating and assisting in responses to compliance risk issues, regulatory inquiries, making recommendations to senior management/clients on responses to regulatory inquiries.
  • Keeping abreast of legal and regulatory changes in US consumer protection laws to identify and mitigate key risk areas
  • Supervise debt collectors and ensure that collectors are trained on US consumer protection laws applicable to B2C collection.
  • Assist debt collectors with answering debtor inquiries, negotiating settlements, performing skip tracing and other operational questions.
  • Interacting and working with other areas within the organization and with clients, as necessary.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding its clients and assets, by driving compliance with applicable laws, rules and regulations and applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Additional duties as assigned.

Education Requirements

Graduate in any stream preferred or equivalent experience  

Work Experience Requirements

·      Substantial experience as a consumer debt collector with at least 3 years of hands on experience in a supervisory capacity over US consumer collections operations is a must. Ideally, such experience involves consumer debt collection conducted by offshore firms

·      Has substantial experience and knowledge in US consumer collections processes, FDCPA and other consumer protection laws is a must

·      Knowledge of civil or criminal US legal proceedings instituted against debt collectors is a must

·      Excellent project management and organizational skills and capability to handle multiple projects at one time

  • Ability to exercise sound judgement and operate independently with limited level of direct supervision
  • Excellent written and verbal communication skills and attention to detail
  • Must be a self-starter, flexible, innovative and adaptive
  • Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
  • Ability to navigate a complex organization
  • Proficient in MS Office applications (Excel, Word, PowerPoint)

Office/Company Address

Country Philippines
Region National Capital Region
City Muntinlupa City
Address Exlservice Philippines, Inc, 6th Floor, OneE-com Center, Harbor Drive, Mall of Asia Complex 1308, Pasay, 3001 Metro Manila, Filipina
Map Google Map


  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centres that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services.

Visit our Recruitment Offices:


  • 6/F Two E-Com Center, Mall of Asia Complex, Pasay, Metro Manila


  • 9/F Plaza E Building, Northgate Cyberzone, Filinvest Alabang, Muntinlupa City


  • 10/F 2Quad Building, Cardinal Rosales Avenue, Cebu Business Park, Cebu City

Choose to be Social:


Twitter: @exlphilippines

Instagram: @exlphilippines

LinkedIn: EXL Philippines

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: 2001 - 5000 Employees
  • Average Processing Time: 14 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Sports (e.g. Gym), Corporate, Business Casual, Graveyard, Nighshift
This vacancy is suitable for those of you who live in the following areas: National Capital Region