Negros Occidental (Bacolod) Jobs Senior Workforce Manager | Bacolod Position at Ubiquity

Image Ubiquity
  • Job vacancies posted on: 6 months ago


We are hiring for the position of Senior Workforce Manager | Bacolod with full time working hours for our company office, Ubiquity, for residents of Negros Occidental (Bacolod) and its neighboring areas.

Candidates with expertise in Services & Customer Service and at least a High School Diploma, Vocational Diploma/Short Course Certificate & Bachelor's/College Degree or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.

Our company provides a competitive salary range of ₱16,000 - ₱38,000, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.

We are pleased to announce that our company, Ubiquity, is currently open recruitment for candidates who are interested in joining our office company as a Senior Workforce Manager | Bacolod.

Job Info

Company Ubiquity
Position Senior Workforce Manager | Bacolod
Region Negros Occidental (Bacolod)
Career Level Assistant Manager/Manager
Work Experience 3 years
Qualification Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Job Description:

• Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.

• Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites.

• Reporting of Daily program metrics on assigned projects

• Makes strategic recommendations to improve productivity while balancing service levels and costs

• Ensures that the team follows workforce procedures.

• Assist in resolving serious customer complaints and escalated issues

• Participates in daily and weekly meetings that requires WFM involvement


• More than 5 years Workforce Management experience with a minimum of 3 years experience as a Manager

• Has experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster

• Advanced knowledge on AVAYA CMS

• Preferably someone with Verint experience

• Has handled programs with > 100 FTEs

• Amenable to travel in both locations: Manila and Bacolod Offices

• Has strong command of the English language both verbal and written communication.

• Ability to create/manage scheduling and real-time management processes and tools effectively.

• Strong Analytical and Management skills to create and develop improvement plans for respective direct reports

• Ability to work with a team and individually would be of great help for this position.

• Willing to work in Bacolod

• Open to working on any shift especially graveyard

Office/Company Address

Country Philippines
Region Negros Occidental (Bacolod)
Address Ubiquity Global Services, Corner of, Lacson St, Bacolod, 6100 Negros Occidental, Philippines
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  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: n/a
  • Company Size: More than 5000 Employees
  • Average Processing Time: 15 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Casual (e.g. T-shirts), Shifting Schedule
  • Specific Location: BGC or Eastwood
This vacancy is suitable for those of you who live in the following areas: Negros Occidental (Bacolod)