National Capital Region Jobs Service Delivery Manager With Medical Scribe Experience – Allied Health Graduate Position at Cognizant Technology Solutions Philippines Inc.

Image Cognizant Technology Solutions Philippines Inc.
  • Job vacancies posted on: 9 months ago


Do you currently live in the National Capital Reg and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, Cognizant Technology Solutions Philippines Inc. is currently seeking candidates to then join and fill the position as Service Delivery Manager with Medical Scribe Experience - Allied Health Graduate and able to work under full time working hours system.

We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of Services & Customer Service with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.

We are offering a salary of ₱16,000 - ₱38,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.

Job Info

Company Cognizant Technology Solutions Philippines Inc.
Position Service Delivery Manager With Medical Scribe Experience - Allied Health Graduate
Region National Capital Region
Career Level Assistant Manager/Manager
Work Experience 5 years
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000


·        BS/BA degree in healthcare or business-related field or equivalent experience

·        Minimum of 5 years’ of applicable experience. Healthcare operations experience preferred.

·        In-depth understanding of clinic workflows and EMR documentation. Athena, Epic, or Cerner a plus.

· Has medical scribe experience

· Familiar in medical terminologies

Required Skills

·        Experience with masterfully creating and maintaining strong client relationships.

·        Understanding of how to identify at risk accounts and quickly strategize and implement measures to improve client satisfaction.

·        Proven ability to proactively lead change by recommending, developing, and implementing improved operational procedures and policies.

·        Experience in management, operations, and leadership with strong capabilities to present account progress and statuses to upper management.

·        Demonstrated experience of workforce management by overseeing staff and monitoring performance.

·        A keen understanding of when to provide mentoring and coaching to staff.

·        Capacity and true desire to act as a trusted leader

Workforce Management:

·        Responsible for managing people

·        Oversee KPIs (Retention, Productivity, Quality, Utilization, Employee Satisfaction) of direct reports and their staff.

·        Ensure that a culture of dedication and urgency to provider experience is promoted. 

·        Expectation to be flexible during onboardings or escalations as to availability as per business hours of client.

Account Management:

·        Serve as a leader and go-to person within the Book of Business. Ensure an exceptional provider experience by acting as a liaison between the customer and other team members involved in the oversight of new accounts.

·        Responsible to manage a book of existing business primarily overseeing delivery of documentation services for assigned accounts.  

·        Strict adherence to process compliance to optimize delivery processes, review key performance indicators and perform necessary adjustments to improve service delivery, client satisfaction and financial results.

·        Execute customer satisfaction goals, metrics (i.e., NPS, KLAS).

·        Collaborate with other OMs and departments to understand customer business requirements, expectations, and feedback to improve/sustain existing service delivery. 

·        Participate on and/or lead customer calls to present business review updates, services delivery trending, performance updates, obtain customer feedback and present plans of action as required to meet contractual metrics.

Office/Company Address

Country Philippines
Region National Capital Region
Address Cognizant Technology Solutions Philippines, Incorporated, Le, Grand Avenue, Manila, Metro Manila, Philippines
Map Google Map


  • HMO on your Day 1
  • Work From Home Set Up
  • Competitive Salary Benefits

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Company Description

About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Our associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.

As one of the fastest growing companies in the Philippines, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.

We deliver on our commitments by embodying our six Cultural Values namely Customer Focus, Passion, Collaboration, Integrity, Transparency, and Empowerment.

We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and customers. Recent accolades include:

  • Ranked #185 on the Fortune 500 (July 2021)
  • Ranked #524 in Forbes Global 200 (May 2019)
  • Named in the list of Financial Times Leading Management Consultant (Jan 2019)
  • Ranked #461 in Forbes America's Best Employers (April 2019)
  • Named among World’s Most Admired Companies by Fortune (Jan 2019)
  • Ranked #483 in Forbes the Best Employers for Diversity (Jan 2019)
  • Ranked #87 in Forbes Top 100 Digital Companies (Sept 2018)
  • ICT Awards Best Company of the Year (2018)
  • ICT Awards Best Company for Health Innformation Management Services (2018)
  • ICT Awards Best C-Suite Team of the Year (2018)

Recruitment Sites:

  • 2nd Floor Science Hub Tower 4
  • No. 110 Campus Avenue, McKinley Hill
  • Fort Bonifacio, Taguig City
  • 11th Floor Vector 3 Bldg.
  • Northgate CyberzonE
  • Alabang, Muntinlupa City
  • 11th Floor Skyrise 4 Bldg.
  • Block 2 Lot 4 Cebu IT Park
  • Lahug, Cebu City
  • Ground Floor Giga Tower
  • Bridgetowne, Libis Quezon City

Telephone number:

(02) 7-976-2270

World Headquarters

500 Frank W. Burr Blvd.

Teaneck, NJ 0766

USA Phone: +1 201 801 0233

Fax: +1 201 801 0243

Toll Free: +1 88 937 3277

European Headquarters

1 Kingdom Street

Paddington Central

London W2 6BD

Phone: +44 (0) 20 7297 7600

Fax: +44 (0) 20 7121 0102

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 9 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Business (e.g. Shirts), Group life insurance, Shifting
This vacancy is suitable for those of you who live in the following areas: National Capital Region