Taguig City Jobs Service Desk Analyst Position at KMC MAG Solutions, Inc.

Image KMC MAG Solutions, Inc.
  • Job vacancies posted on: 9 months ago


We are hiring! Our company is merrily looking for a candidate to fill the position of Service Desk Analyst. For those of you who live in Taguig City and its surrounding areas, we need you to then join our company office, KMC MAG Solutions, Inc., and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Tech & Helpdesk Support with at least Not Specified, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from ₱45,000 - ₱50,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company KMC MAG Solutions, Inc.
Position Service Desk Analyst
Region Taguig City
Career Level 1-4 Years Experienced Employee
Work Experience 3 years
Qualification Not Specified
Type of Work Full-Time
Minimum Salary PHP 45.000
Maximum Salary PHP 50.000

Position Summary

The Service Desk Analyst is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes working daily advanced support incidents and requests focusing on desktop and light server troubleshooting, hardware/software installation from our Remote Service Desk. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.

Position Requirements

  • The ideal candidate is responsible for providing our clients with ‘best in class’ service for any and all desktop-related issues they may have. The Service Desk Analyst will be supporting clients remotely over the phone and utilizing remote connection tools from one of the ECI offices 
  • Maintain a high level of customer satisfaction from work performed
  • Maintain a high level of communication both written and verbal, which includes service ticket ownership to ensure issues are resolved in their entirety, and the end user is satisfied
  • Experienced in resolving end user incidents and requests
  • Communicate and collaborate with Service Desk escalation technicians and engineers to solve 
  • Document time and notes in each service ticket as the work is happening. 
  • Work with and follow up with vendors and partners concerning their product and service issues
  • Using a strong attention to detail, identify opportunities for improvement the client experience to reduce support calls
  • Build rapport and elicit issue details from end users
  • Troubleshoot and resolves issues following ECI standards and industry best practices
  • Identify issues that should be recorded in a global and client specific knowledgebase
  • Perform other duties as assigned
  • Maintain an ambitious attitude towards learning and training for products both ECI specific and industry wide


Technical Requirements

  • Exceptional Windows 8,10 Operating System troubleshooting and configuration
  • Exceptional MS Office Suite including Office 365 installation and administration (Outlook), configuration, and troubleshooting required 
  • Active Directory Administration
  • Experience working a service desk ticketing system (ConnectWise, Jira etc)
  • Exceptional NTFS Administration required
  • Citrix & VPN administration & troubleshooting required (Azure experience is preferred)
  • Experience troubleshooting Microsoft Distributed Name Space (DFS)
  • Experience troubleshooting Group Policies, DNS
  • Experience troubleshooting file and print services
  • Desktop software installation, configuration, and troubleshooting
  • Strong MDM Support and administration required 
  • Experience with Avaya voice administration
  • Experience with Enterprise Antivirus and Spyware software
  • macOS experience a plus

Position Requirements

  • College diploma or University degree in the field of Computer Science or equivalent
  • 2-3 years working in a support, service, or Tier 2 service desk role
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment.
  • Knowledge of financial business level technologies
  • Exceptional written and oral communication skills
  • Strong documentation skills
  • Demonstrated empathy skills
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed
  • Sharp attention to detail
  • Proven analytical and problem-solving abilities
  • Capable of Multitasking in a high pace environment, effectively and efficiently.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment

Office/Company Address

Country Philippines
Region National Capital Region
City Taguig City
Address Kmc Mag Solutions, Inc., 1634 4th Ave, Taguig, Metro Manila, Philippines
Map Google Map


  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Workspace & Talent Built For Growth in the Philippines

For over ten years, we have delivered forward-thinking office space and high performing offshore talent, enabling our partners to exceed their business growth.

With 40+ flexible workspaces in Metro Manila, Cebu, Clark and Iloilo, we have an office space suited to teams of any size or stage. Our ready for you workspaces consist of Coworking Space, Private Offices and Virtual Office Solutions strategically created and designed for what your business needs now, and where it's going next.

We also know not one size fits all, so we design, build and manage customized office spaces, bringing to life your ideal workspace. As the Philippine's largest Coworking space and staff leasing provider, we are uniquely positioned to provide our clients with the "who" and "where" they need to establish or grow their operations in the Philippines.

We offer ISO-Certified flexible workspace and Offshore Teams along witha full suite oftechnology, legal & Accountancy services, designed to help companies outsource to the Philippines or enter and expand in the country.

Since ourinception in March 2009 we have successfully assisted over 400+ companies in establishingor expanding their operations throughour space or people services.in the country. Our client portfolio includes small to medium sized enterprises as well as multinational companies and fortune 500 players.

Visit https://kmc.solutions learn more about us and what we do.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 25 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Regular hours, Mondays - Fridays, Business (e.g. Shirts)
This vacancy is suitable for those of you who live in the following areas: National Capital Region

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