Taguig City Jobs Service Desk Support Position at Convergint Philippines Inc

Image Convergint Philippines Inc
  • Job vacancies posted on: 9 months ago


Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!

We are hiring for candidates in the residents of Taguig City and the surrounding regions, we are open recruitment for the positions as Service Desk Support in our business office, Convergint Philippines Inc.

This is a decent opportunity for you who are willing to work under full time working hours.

Candidates with a Vocational Diploma/Short Course Certificate or even higher and greatly experienced in Computer/Information Technology & IT-Hardware are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.

We can offer you a salary that is generally between ₱16,000 - ₱38,000, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.

Job Info

Company Convergint Philippines Inc
Position Service Desk Support
Region Taguig City
Career Level Non-Executive
Work Experience 2 years
Qualification Vocational Diploma/Short Course Certificate
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Job Responsibilities

  • Implement Convergint APAC service center operation standard strictly, to provide service call answering, case creation, and CS team coordination.
  • Follow up closed cases, and do service survey call weekly, meanwhile, to provide service survey feedback report.
  • Create RPM plans on Netsuite either new project handover or maintenance contract renewal
  • Distribute the maintenance contract renewal notification internally after new maintenance contract singed off. 
  • Manage and maintain Convergint security system as Administrator.
  • Manage Convergint system monitoring platform, proactively identify potential issues and take corrective action before they affect end-users.
  • Be responsible for card printing internally and externally.
  • Able to perform security incident discovery, triage, and remediation plan coordination.
  • Maintain documentation of incidents and service requests, including status updates and resolution details, Compile data and reports for operational analysis
  • Develop and maintain knowledge articles and documentation to facilitate issue resolution and service request fulfillment.
  • Managed Outsource tasks, workflows and other service operation platform as client required
  • Full support other assigned works by SOC Supervisor.

Job Skills and Knowledge Requirements

  • Excellent Customer center Answering Skill and Service Skills.
  • Strong customer service awareness and responsibility.
  • Strong communication and coordination skills.
  • Excellent communicate orally and written in English.
  • Keep seriousness, carefulness working attitude.
  • Familiarity with incident response and vulnerability management processes.
  • A team player and can also work on own initiative.
  • At least 2 years of experience in a security operations center or a similar role.
  • Ability to work in a fast-paced, 24/7 environment and respond to incidents and service requests quickly and efficiently.
  • Amenable to work in a rotating shift schedules.

Office/Company Address

Country Philippines
Region National Capital Region
City Taguig City
Address 8, Convergys McKinley Hill, 10 Upper McKinley Rd, Taguig, Metro Manila, Philippines
Map Google Map


  • Working culture
  • Career development
  • Medical, Dental & Group life Insurance

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Company Description

We are thetrusted service providerfor Fortune 500 companies who have a strong need for high quality security, ELV andaudio visualsystems & services.As part of the global systems integrator Convergint, we offer diverse multi-facility, multi-site, standardized security services throughout the Asia Pacific region.

Company Info

  • Industry: Consulting (IT, Science, Engineering & Technical)
  • Registration No.: 2020060000415-00
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 22 days
  • Benefits & Others: Dental, Education support, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts)
This vacancy is suitable for those of you who live in the following areas: National Capital Region

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