National Capital Region Jobs Sr. Account Manager (fintech/payments) Position at Xendit

Xendit provides payment infrastructure across Southeast Asia, with a focus on high growth in the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.

The Enterprise Account Management team is a highly consultative group that owns the relationships with the largest and most strategic, fastest growing merchants. As an Enterprise Account Manager, you are the main point of contact for senior executives at both growing startups and established enterprises. You are the customer’s internal advocate and it is your responsibility to understand their unique needs, drive adoption of Xendit offerings, and work across internal product teams to inform the next generation of user-focused payment tools. 

We’re looking for a natural relationship builder, with farming and hunting skills who can manage both day-to-day conversations as well as high-level strategic discussions to drive outcomes for our Merchants on behalf of one of Xendit’s affiliates.

The Role and Responsibilities

• Assist the Head of Enterprise Account Management with the development and implementation of sales strategy and growth plan specifically for Dragonpay accounts 
• Deliver a unified Xendit/Dragonpay franchise to increase overall volume of accounts by upselling Xendit products and and growing existing Dragonpay volume
• Develop/deepen key relationships with Dragonpay merchants and actively oversee the overall success and health of the accounts
• Execute on sales strategy, manage day-to-day sales activities, monitor and track team performance, strive to continuously improve outcomes for team members
• Command of the Account – Relationship management, customer service, growth, development, and mapping are the key aspects of controlling the account. Ensure that you maintain active dialogue with key PICs, swiftly resolve issues, and deliver on asks on a timely basis
• Planning and Strategy: Provide growth forecasts, deliver comprehensive account plans, map out organizational structure, conduct Quarterly Business Reviews (QBRs), develop coverage strategy, and run account based marketing campaigns which deepen and widen touchpoints with key accounts
• Opportunity Management: Understand intimately the account’s current use case with Dragonpay, identify solutions needed, and close of deals with Xendit if possible 
• Product and Solutioning: Demonstrate strong product knowledge and understanding of the market landscape, maintain active dialogue and align with product and partnership teams, build business cases for channels, features and solutions required to support Dragonpay customers, and assist with product launch GTM

We’re looking for a highly motivated individual to focus on growing overall volumes of existing Dragonpay merchants in order to expand our market share in the region.

You may be a fit if you have the following:

• You have demonstrated consistent success in various sales roles throughout your career
• Have 5+ years of consultative sales experience in a technology/finance environment selling complex solutions to businesses
• Sales experience in high-growth complex enterprise solutions across industries, preferably payments/fintech related
• Have a proven consistent track record of meeting or exceeding sales quota in a highly consultative sales environment across multiple years
• Independent and have strong analytical, planning and problem-solving skills to thrive in a start-up or high growth culture.
• Can operate in a highly ambiguous and fast-paced environment – you’re willing to try something new, and fail fast
• Can understand complex enterprise requirement, craft custom solutions and lead integration conversations in a consultative manner
• Possess an ability to articulate technical concepts and translate them to simple analogies in order to adapt and communicate use cases and concepts to different stakeholders
• Great at technical troubleshooting and are comfortable with technical terms
• Excellence in both written and spoken communications
• Are weirdly passionate about Payments, Finance, Software and Startups

What we’re looking for
Behaviors

• Solve for the customer first: You build what customers want. You think about what is right for customers, not what is easiest for you 
• Demonstrate mastery of honey badgery: You make ambitious goals. Then execute…no matter what stands in the way. When knocked down, you get up 
• Take on challenges willingly and can be trusted to execute: You can be trusted to get things done right the first time quickly. You hit your deadlines 
• You’re like us: You smile a lot, think work is fun and don’t take yourself too seriously. You measure yourself against the best and believe feedback is the breakfast of champions. You follow the golden rule. 
• You’re remarkable: People naturally talk about how awesome you are. If we can’t find someone who raves about you then it’s unlikely we will too
• You set a high bar for of quality for yourself and the team
• Lead from the front, servant leadership style