Makati City Jobs Technical Support Engineer (e-infomedia) Position at Jobstreet Philippines

Image Jobstreet Philippines
  • Job vacancies posted on: 9 months ago

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Jobstreet Philippines has open a job vacancy for the domicile of Makati City and surrounding areas as technical support engineer (e-infomedia) with full time work system which will then be placed in our company office.

The candidates we need are those who have the minimum criteria of Bachelor's/College Degree and experienced and have the integrity to work in the field of Services & Tech & Helpdesk Support.

Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.

As a professional company, we offer a competitive monthly base salary ₱16,000 - ₱38,000 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.

Job Info

Company Jobstreet Philippines
Position Technical Support Engineer (e-infomedia)
Region Makati City
Career Level 1-4 Years Experienced Employee
Work Experience 2 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Technical Support Engineer

Location: Makati City

Salary: P30,00- P40,00

Responsibilities:

The Technical Support Engineer should be highly trained to assist the internal team and externa lcustomers with any technical issues and will be expected to be able to unilaterally:

  • Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems Handle live site incidents for Support, from report to resolution
  • Debug complex cases using tools like Datadog, UXCam, and Metabase
  • Troubleshoot technical issues with external customers, asking them clear and precise questions to quickly understand the root cause of the problem.
  • Reproduce and screen-record the process using test and/or live accounts
  • Send alerts to internal and external users through Braze upon confirmed outage
  • Research and diagnose potential bugs within our technology, and partner with Product & Engineering to resolve any bugs that require an engineering fix
  • Properly document and track all escalated technical issues, with precise reporting on drivers
  • Track unresolved issues against our service level agreement targets
  • Write troubleshooting guides and instructions for both internal and external audiences
  • Write product enhancement suggestions whenever necessary and coordinate with the Product and Engineering teams.

Requirements:

  • At least 2 years of experience in technical support, help desk management, or engineering is required.
  • Good understanding of mobile devices and applications, including both iOS and Android.
  • Metabase or SQL experience is a must.
  • Familiarity with helpdesk software (ie Zendesk) is an advantage.
  • Clear and concise writing and speaking skills.

Kindly send your resume at [email protected]

Office/Company Address

Country Philippines
Region National Capital Region
City Makati City
Address JobStreet by SEEK - Philippines, Cybergate Center Tower 3, Robinson’s Pioneer Complex, Pioneer St, Mandaluyong, 1550 Metro Manila, Philippines
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

We are one of Asia’s leading online employment marketplaces.

Helping facilitate the matching and communication of job opportunities between jobseekers and employers, in Malaysia, Philippines, Singapore and Indonesia.

Company Info

  • Industry: Others
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 30 days
This vacancy is suitable for those of you who live in the following areas: National Capital Region

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