Taguig City Jobs Technical Support Engineer (metabase) (e-infomedia) Position at Jobstreet Philippines

Image Jobstreet Philippines
  • Job vacancies posted on: 9 months ago

Translate

We are hiring! Our company is merrily looking for a candidate to fill the position of Technical Support Engineer (Metabase) (e-infomedia). For those of you who live in Taguig City and its surrounding areas, we need you to then join our company office, Jobstreet Philippines, and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Tech & Helpdesk Support with at least Bachelor's/College Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from ₱16,000 - ₱38,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company Jobstreet Philippines
Position Technical Support Engineer (metabase) (e-infomedia)
Region Taguig City
Career Level 1-4 Years Experienced Employee
Work Experience 2 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Technical Support Engineer

Location: Taguig City

Salary: P30,00- P40,00

Responsibilities:

The Technical Support Engineer should be highly trained to assist the internal team and externa lcustomers with any technical issues and will be expected to be able to unilaterally:

  • Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems Handle live site incidents for Support, from report to resolution
  • Debug complex cases using tools like Datadog, UXCam, and Metabase
  • Troubleshoot technical issues with external customers, asking them clear and precise questions to quickly understand the root cause of the problem.
  • Reproduce and screen-record the process using test and/or live accounts
  • Send alerts to internal and external users through Braze upon confirmed outage
  • Research and diagnose potential bugs within our technology, and partner with Product & Engineering to resolve any bugs that require an engineering fix
  • Properly document and track all escalated technical issues, with precise reporting on drivers
  • Track unresolved issues against our service level agreement targets
  • Write troubleshooting guides and instructions for both internal and external audiences
  • Write product enhancement suggestions whenever necessary and coordinate with the Product and Engineering teams.

Requirements:

  • At least 2 years of experience in technical support, help desk management, or engineering is required.
  • Good understanding of mobile devices and applications, including both iOS and Android.
  • Metabase or SQL experience is a must.
  • Familiarity with helpdesk software (ie Zendesk) is an advantage.
  • Clear and concise writing and speaking skills.

Kindly send your resume at [email protected]

Office/Company Address

Country Philippines
Region National Capital Region
City Taguig City
Address JobStreet by SEEK - Philippines, Cybergate Center Tower 3, Robinson’s Pioneer Complex, Pioneer St, Mandaluyong, 1550 Metro Manila, Philippines
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

Apply for Work

Please note that the information contained may change at any time.

Mostly, applying for a job is free of charge, you have to be careful when applying for a job.

Tips from admin. Use polite language and promote yourself as attractively as possible so that the related HRD/Staff is interested in you.

Good luck getting the job you want.

Job Application Instructions

  1. Go to the "Apply Now" link above
  2. If you don't have an account yet, please register first, create a profile/upload a resume according to your personal data
  3. If you have registered, you can immediately log in
  4. Promote yourself through the tertara job application form
  5. Done, please wait.

Share this Job Vacancy

Company Description

We are one of Asia’s leading online employment marketplaces.

Helping facilitate the matching and communication of job opportunities between jobseekers and employers, in Malaysia, Philippines, Singapore and Indonesia.

Company Info

  • Industry: Others
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 30 days
This vacancy is suitable for those of you who live in the following areas: National Capital Region

Vacancies Recommendations at Taguig City

Image Alveo Land Corp.

Alveo Land Corp.

6 months ago
  • Salary: PHP 16.000 - 38.000
  • Position: Quality Control Assistant (pasig)
  • Region: National Capital Region, Taguig City
Image Concentrix Philippines

Concentrix Philippines

6 months ago
  • Salary: PHP 24.000 - 30.500
  • Position: Apply For Our Blended Account - Concentrix Glorietta 5 Makati
  • Region: Las Pinas City, Makati City, National Capital Region, Pasay City, Taguig City
Image J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC.

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC.

7 months ago
  • Salary: PHP 70.000 - 120.000
  • Position: Japanese Human Resource Consultant (hybrid Set-up + 100k Signing Bonus)
  • Region: National Capital Region, Taguig City
Image Concentrix Philippines

Concentrix Philippines

7 months ago
  • Salary: PHP 19.000 - 21.000
  • Position: Cx Service Specialist | 1 Year Exp Required | Earn Up To 21k | Concentrix Moa |
  • Region: Makati City, Manila City, National Capital Region, Pasay City, Taguig City
Image TRANSNATIONAL DIVERSIFIED GROUP, INC.

TRANSNATIONAL DIVERSIFIED GROUP, INC.

7 months ago
  • Salary: PHP 25.000 - 30.000
  • Position: Sales Consultant - Hongqi (electric Vehicle)
  • Region: National Capital Region, Taguig City
Image Company Confidential

Company Confidential

7 months ago
  • Salary: PHP 16.000 - 38.000
  • Position: Specialist Project Information Management (with Aconex Experience)
  • Region: National Capital Region, Taguig City
Image Nezda Technologies, Inc.

Nezda Technologies, Inc.

7 months ago
  • Salary: PHP 60.000 - 80.000
  • Position: Springboot Developer | Temp Wfh | Day Shift
  • Region: National Capital Region, Taguig City
Image Filinvest Development Corporation

Filinvest Development Corporation

8 months ago
  • Salary: PHP 16.000 - 38.000
  • Position: Hr Associate - Employee Services
  • Region: National Capital Region, Taguig City