Manila City Jobs Technical Support Engineer (minion Solutions Inc) Position at Jobstreet Philippines

Image Jobstreet Philippines
  • Job vacancies posted on: 9 months ago

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We are hiring! Our company is merrily looking for a candidate to fill the position of Technical Support Engineer (Minion Solutions Inc). For those of you who live in Manila City and its surrounding areas, we need you to then join our company office, Jobstreet Philippines, and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Tech & Helpdesk Support with at least Bachelor's/College Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from ₱16,000 - ₱38,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company Jobstreet Philippines
Position Technical Support Engineer (minion Solutions Inc)
Region Manila City
Career Level 1-4 Years Experienced Employee
Work Experience 2 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

The responsibilities:

  • Proactively manage, up to resolution and based on agreed SLA terms and conditions, tickets logged into the support tool used by the company
  • Analyze new issues raised by customers, qualify them, and assign severity levels
  • Provide L2 to L3 support and updates, in a timely manner. Troubleshoot, perform root cause analysis and escalate to engineering as required
  • Coordinate with, and assign to engineering team, issues that require L3 support, e.g. requiring of technical intervention/development
  • Collaborate with internal stakeholders and external partners to improve cross functional support
  • Develop and expand technical and subject matter expertise across all company’s products and services
  • Provide training and functional support to customers across all company’s products and service offerings
  • Contribute to the development of the company documenting best practices, and developing ‘how-to’ guides
  • Ensure all required internal reporting tasks are completed accurately and on time
  • Support client acquisition helping the sales, engineering, and customer success teams (the
  • business) to tailor the offering, and to conceptualize, structure and present the client solution.
  • Together with the business, prepare and give product demonstrations: This will involve tailored live demonstrations and the preparation of demo environments
  • Contribute to product development, giving inputs into the product roadmap and communicating all relevant prospect feedback

What We Look For:

  • Bachelor’s Degree in Computer Science, Information Technology, or similar
  • At least 2 years’ experience with technical support in previous roles
  • Must have experience in supporting Network, System and Software premise
  • Knowledge of support tool
  • Good oral and written communication skills in English
  • Good presentation skills
  • A good listener, when required, able to manage clients and stakeholders well
  • Able to command respect of technical and business colleagues alike
  • Knowledge of software development is an advantage
  • Basic knowledge in scripting is an advantage

Office/Company Address

Country Philippines
Region National Capital Region
City Manila City
Address JobStreet by SEEK - Philippines, Cybergate Center Tower 3, Robinson’s Pioneer Complex, Pioneer St, Mandaluyong, 1550 Metro Manila, Philippines
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Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

We are one of Asia’s leading online employment marketplaces.

Helping facilitate the matching and communication of job opportunities between jobseekers and employers, in Malaysia, Philippines, Singapore and Indonesia.

Company Info

  • Industry: Others
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 30 days
This vacancy is suitable for those of you who live in the following areas: National Capital Region