Cebu (Cebu City) Jobs Wfm Lead Position at Wipro Philippines Inc.

Image Wipro Philippines Inc.
  • Job vacancies posted on: 6 months ago


We are hiring! Our company is merrily looking for a candidate to fill the position of WFM Lead. For those of you who live in Cebu (Cebu City) and its surrounding areas, we need you to then join our company office, Wipro Philippines Inc., and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Customer Service with at least Bachelor's/College Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from ₱16,000 - ₱38,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company Wipro Philippines Inc.
Position Wfm Lead
Region Cebu (Cebu City)
Career Level Assistant Manager/Manager
Work Experience 5 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Roles and Responsibilities:

Client Engagement

– Maintain client relationship through regular interactions, updates and reviews

– Ensure client escalations/ issues are addressed appropriately within timelines with focus on reduction

– Drive initiatives to reduce/ optimize cost, improve productivity, add headcount and thus incremental revenue

– Finalize and sign off CPMs with the client

Delivery Management

– Ensure SLAs and CPMs targets as defined and signed off with the client are met

o To maintain adequate staffing for all roles at all times to carry out the Operations

o To ensure span of control for all supervisory roles is maintained as per norms

Conduct regular reviews to ensure 100% numbers are met

Create and implement ways to improve productivity, by initiating lean six sigma projects

Financial/ Profitability

– Provide domain expert opinion in case of any new RFP/RFI. Work closely with the Presales and Sales team

– Occasionally meet new customers during site visit, floor walk

– Showcase the existing capabilities both during internal and external forums

People Management

– Devise and implement strategies to ensure attrition targets are met

– Ensure touch time within the alignment through town halls, coffee sessions etc and address issues and concerns appropriately.

– Focus on team development by identifying various opportunities for cross skilling, understanding aspirations, strengths etc. to provide appropriate guidance.

– Work with WFM team to forecast manpower requirement to ensure adequate staffing and reduction of stress on floor.

– Review performance of the team and ensuring it is meeting the set targets.

– Ensure all people processes are carried out as per timelines and norms.

Must Have

– Understanding of Operations levers, Delivery & BPS industry

– Very strong domain knowledge

– Industry knowledge, competitors knowledge

– Operations management

– Financials, P&L


  • WFM application knowledge, Iex , Genesis, Aspect , etc.. Knowledge of Call center operation with respect to call management arrival pattern,
  • Relevant Experience – 8-10 years of relevant experience, with 3-4 years’ Experience as MLM
  • Graduate of any course

Office/Company Address

Country Philippines
Region Central Visayas
City Cebu (Cebu City)
Address 8W93+WMQ Wipro, Mindanao Ave, Cebu City, Cebu, Philippines
Map Google Map


  • HMO on Day 1
  • Competitve Salary and Benefits
  • Non-toxic work environment

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Company Description

Wipro Philippines Inc. is one of the world's leading IT and BPO organization with approximately 100,00 employees spread across India and the globe and revenue of approx $5.0 billion in IT, BPO and R&D services (Wipro Limited).

  • Rated as India’s most valuable IT Outsourcing and Business Process Outsourcing Company.

  • Client base includes over 200 Fortune and 100 Global firms across Americas, Europe, and Japan.

  • CAGR of 36.5% in the last 5 years with 61 years track record of growth and profitability.

  • Part of NYSE’s TMT (Technology-Media-Telecom) Index

  • Wipro BPO currently manages over 115 different processes on behalf of 40 clients across geographies.

  • Total of 15 delivery centers located in Brazil, China, Mexico, India, Poland, Romania, US and the Philippines.

Wipro BPS has offices located in Manila and Cebu. It was awarded the ‘Best New BPO Locator’ for the year 2009 by BPAP and is an ISO 9001 and ISO 27001 certified company.

Our achievement has been possible with Wiproites leading the way focusing on three main principles: Intensity to Win, Act with Sensitivity, and Unyielding Integrity.

For more information about Wipro, please visit

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Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: 1001 - 2000 Employees
  • Average Processing Time: 19 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Business (e.g. Shirts), Shifting Schedule
This vacancy is suitable for those of you who live in the following areas: Central Visayas