National Capital Region Jobs [wordpress] Technical Support Specialist Position at Pronto Group Inc.

Image Pronto Group Inc.
  • Job vacancies posted on: 10 months ago

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Candidates who are domiciled in National Capital Reg and its surroundings and meet these following minimum criteria:

  • Qualification: Bachelor's/College Degree
  • Experienced in Sales/Marketing & Digital Marketing
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of ₱16,000 - ₱38,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company Pronto Group Inc.
Position [wordpress] Technical Support Specialist
Region National Capital Region
Career Level 1-4 Years Experienced Employee
Work Experience 4 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000
  1. Communicate directly with clients to provide technical support and guidance.
  2. Attend/analyze customer inquiries and requests via support tickets, and occasionally on calls or live chat.
  3. Set up and configure SSL certificates for client websites.
  4. Migrate websites from one host to another.
  5. Assist clients in transitioning their websites from a development environment to a live production site.
  6. Understand and manage mail server configurations.
  7. Work on WordPress sites, including theme and plugin installation, customization, and updates.
  8. Optimize WordPress sites for performance, security, and user experience.
  9. Utilize basic HTML/CSS skills to make minor adjustments to website designs.
  10. Troubleshoot and resolve WordPress issues and errors.

Requirements:

  • Willing to learn new processes and is adaptable
  • Thinking out of the box
  • 4+ years experience working with WordPress and various hosting environments.
  • Willing to work on a mid-shift
  • A basic understanding of the WordPress hosting environments such as WP Engine and Kinsta.
  • Knowledge of SSL certificate setup and management.
  • Acquire a solid grasp of fundamental infrastructure terminologies including DNS records, SMTP service configuration, website security measures, and more.
  • Experience migrating websites between hosting providers.
  • Strong understanding of WordPress optimization techniques.
  • Basic HTML/CSS skills and solid understanding of WordPress plugin and theme customization
  • Excellent problem-solving and troubleshooting abilities.
  • Strong English communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Commitment to providing exceptional customer service and technical support.

Office/Company Address

Country Philippines
Region National Capital Region
Address Pronto Express Distribution Inc., UNIT C, GGOC WAREHOUSE KM.18 EAST SERVICE ROAD BRGY, Parañaque, 1719 Metro Manila, Philippines
Map Google Map

Benefit

  • Remote Work Setup
  • HMO
  • Allowance Benefit

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Company Description

Pronto Marketing is a fast growing company providing fully-managed website and online marketing services to over 1,600 small businesses around the world, primarily in the United States and Canada as well as a growing customer base in Thailand. Founded in 2008 and based in Bangkok, Thailand we have a team of 140+ professionals comprising everything from developers, designers, copywriters to project managers, SEO experts and client support agents working 24x7 building and managing online marketing for our clients.

Our services include the full range of digital marketing services from websites, ecommerce, search and SEO, PPC campaign management, content development and so much more.

You can learn more about us on the web

  • Pronto company website: ww.prontomarketing.com

  • Culture and working at Pronto: http://ww.prontomarketing.com/company/careers/

  • Pronto on Facebook: ww.facebook.com/prontomarketing

Company Info

  • Industry: Advertising / Marketing / Promotion / PR
  • Registration No.: 0105551086096
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 8 days
  • Benefits & Others: Medical, Parking, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
This vacancy is suitable for those of you who live in the following areas: National Capital Region