National Capital Region Jobs Workforce Services Associate Manager | Forecasting And Rta (eh 1577) Position at Accenture

Job Info

Company	Accenture
Position	Workforce Services Associate Manager | Forecasting And Rta (eh 1577)
Region	National Capital Region
Career Level	Assistant Manager/Manager
Work Experience	4 years
Qualification	Bachelor's/College Degree, Post Graduate Diploma/Master's Degree, Professional License (Passed Board/Bar/Professional License Exam)
Type of Work	Full-Time
Minimum Salary	PHP 16.000
Maximum Salary	PHP 38.000

Are you ready to accent on the future? Apply now and be part of Accenture’s growing organization of empowered people!

Accenture in the Philippines is currently looking for Workforce Services Associate Managers who will be responsible in performing the following day-to-day tasks:

• Responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
• On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.
• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization
• Responsible for delivery on all contracts / SLAs
• Manages internal and external audit with processes and controls.
• Responsible for the development of resources under his/her span
• Provide Operations Director/Managers with input on possible resolutions. Provide solutions to escalated issues and updates.
• This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.
• Develop programs/modules/projects or other initiatives for WFM Team’s development and efficiency
• Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.
• Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.

What are we looking for?

• Bachelor’s Degree Holder
• With at least 3 years of people management experience, with at least 2 years managerial experience in WFM (supervisors as direct reports)
• With experience in RTA, Scheduling, Capacity Planning, and Forecasting

Join our high-performing team and enjoy these benefits:

• Competitive salary package, company bonuses, and performance incentives
• Night differential
• Loyalty, Christmas gift, inclusion, and diversity benefits
• Paid sick and vacation leaves
• Expanded maternity leave up to 120 days*
• HMO coverage (medical and dental) from day 1 of employment
• Life insurance
• Employee stock purchase plan
• Retirement plan
• Flexible working arrangements
• Accessible locations
• Healthy and encouraging work environment
• Career growth and promotion opportunities

How to apply?

• We are on Workday! For faster processing, kindly ready your CV to apply using autofill with resume.
• Click apply now and you will be redirected to our Workday site, click apply again and you will be asked to autofill with resume, apply manually or if you have previous application, you can use it to re-apply.
• Make sure to complete your Workday profile for your application to be processed.

*Terms and conditions apply

Apply for Work

Company Description

Company Info

• Industry: Call Center/IT-Enabled Services/BPO
• Company Size: More than 5000 Employees
• Average Processing Time: 10 days
• Benefits & Others: Dental, Miscellaneous allowance, Medical, Employee Stock Purchase, Plan, Expanded Maternity Leave, Retirement Plan, Business Casual, Shifting Schedule