Cebu (Cebu City) Jobs Level 1 Triage And Dispatch Tech Position at TeraVault OPC
- Job vacancies posted on: 9 months ago
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Candidates who are domiciled in Cebu (Cebu City) and its surroundings and meet these following minimum criteria:
- Qualification: Not Specified
- Experienced in Services & Tech & Helpdesk Support
- Behave in a disciplined, honest, responsible, and professional manner in the work environment.
The initial salary that we can offer is quite competitive with a range of ₱22,000 - ₱27,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.
Job Info
| Company | TeraVault OPC |
| Position | Level 1 Triage And Dispatch Tech |
| Region | Cebu (Cebu City) |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 22.000 |
| Maximum Salary | PHP 27.000 |
Job Summary:
We are looking for a highly organized and technically skilled Desktop Support to join our team. The primary responsibility of this role is to provide efficient triage and dispatch support for desktop-related issues. The Desktop Analyst will be responsible for quickly identifying and resolving desktop-related issues, ensuring prompt resolution and minimal downtime for end users. This position requires good technical knowledge, strong problem-solving abilities, effective communication skills, and exceptional English proficiency.
Responsibilities:
- · Receive and respond to incoming technical support requests and incidents from end users.
- · Perform triage to assess the severity and nature of reported incidents.
- · Prioritize and escalate tickets based on urgency and impact.
- · Provide timely and effective resolution of desktop issues within agreed service level agreements (SLAs).
- · Accurately document all incidents, actions taken, and resolutions in the ticketing system.
- · Monitor and track incident progress to ensure timely follow-up and closure.
- · Collaborate with team members to continuously improve triage and dispatch processes.
- · Stay updated with the latest technology trends and best practices in desktop support.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- At least 2 years of experience in desktop support or a related role.
- Some background experience with desktop hardware and software, as well as troubleshooting.
- Excellent problem-solving skills, with experience in incident management and ticketing systems.
- Strong communication skills, both verbal and written, to effectively interact with end users and technical teams.
- Ability to work under pressure, multitask and meet tight deadlines.
- Detail-oriented with excellent organizational skills.
Experience:
- incident management and ticketing systems (Required)
- triage and dispatch (Required)
- At least 1 year of desktop support experience (Required)
Office/Company Address
| Country | Philippines |
| Region | Central Visayas |
| City | Cebu (Cebu City) |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
TeraVault started as a boutique software development firm in the Philippines, family owned and operated.Our mission is to help the founders in the US, Canada, and Australia build software applications for their technology ventures in their respective markets.
Since then, we have expanded into a full-service software incubator and accelerator helping other founders go from a proof of concept (PoC) to a minimum viable product (MVP) and beyond to a commercialized product.
Don’t let our size fool you because our office-family culture still rings true. From daily office lunches to weekly after-hours socials, our staff loves working together professionally and being supported in their personal and professional growth. Caring for our TeraVault family is at the core of everything we do.
