National Capital Region Jobs Citi: Customer Service Advisor | Earn 26k + Hmo Day 1 + Retirement Plan Position at Citigroup Business Process Solutions Pte. Ltd.
- Job vacancies posted on: 8 months ago
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We are hiring for the position of CITI: Customer Service Advisor | Earn 26k + HMO Day 1 + Retirement Plan with full time working hours for our company office, Citigroup Business Process Solutions Pte. Ltd., for residents of National Capital Reg and its neighboring areas.
Candidates with expertise in Accounting/Finance & Banking/Financial and at least a High School Diploma, Vocational Diploma/Short Course Certificate, & Bachelor's/College Degree or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.
Our company provides a competitive salary range of ₱26,000 - ₱33,000, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.
We are pleased to announce that our company, Citigroup Business Process Solutions Pte. Ltd., is currently open recruitment for candidates who are interested in joining our office company as a CITI: Customer Service Advisor | Earn 26k + HMO Day 1 + Retirement Plan.
Job Info
| Company | Citigroup Business Process Solutions Pte. Ltd. |
| Position | Citi: Customer Service Advisor | Earn 26k + Hmo Day 1 + Retirement Plan |
| Region | National Capital Region |
| Career Level | Less than 1 Year Experienced Employee |
| Work Experience | - |
| Qualification | Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate |
| Type of Work | Full-Time |
| Minimum Salary | PHP 26.000 |
| Maximum Salary | PHP 33.000 |
We are now accepting WALK-IN applicants every Monday – Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig
The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients’ necessities by providing an exceptional customer experience
BENEFITS OF WORKING IN CITI:
We offer a competitive salary package of 26-33K and other great benefits including:
• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Tuition Fee Reimbursement
• Retirement Plan
• Staff Loan
• Bereavement Assistance
• Total of 35 leaves credits in a year
CAREER GROWTH:
• Citi Philippines continues to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
• Be part of our fast-growing teams of Customer Solutions Officers
• Internal movement career opportunities within Citi
• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs
REQUIREMENTS:
• International BPO voice experience is a plus
• College Graduate of any 4 year course
• Call Center Experience is not required for applicants who completed a Bachelor’s Degree
• Fresh Graduates are welcome to apply
• High School Graduates need to have 6 months BPO international voice experience
• Above average English communication skills and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig
CBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES BASED ON CANDIDATE PROFILES, AVAILABLE OPENINGS & BUSINESS NEEDS. APPLICANTS MUST BE WILLING TO WORK IN BONIFACIO GLOBAL CITY.
*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Map | Google Map |
Benefit
- Onsite Application or Over-the-Phone Processing
- Competitive Salary Package and Benefits
- Retirement Plan, HMO and Life Insurance
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Company Description
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Citigroup Business Process Solutions Pte. Ltd. (CBPS)provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 2001 - 5000 Employees
- Average Processing Time: 1 day
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Vision, Retirement Plan, Business Attire
- Specific Location: Bonifacio Global City, Taguig
