Quezon City Jobs Sales Support Generalist (csr) Position at REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.

  • Job vacancies posted on: 6 months ago


Are you looking for job vacancies? Our company, REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. is merrily inform you that we are hiring!

We need you to fill the position as Sales Support Generalist (CSR) for our office.

This position requires a full time working hours system which domiciled in Quezon City and its surroundings.

As a competitive company, we need these minimum criteria for candidates to be fulfilled. If you are a Bachelor's/College Degree and experienced in the field of Sales/Marketing & Telesales/Telemarketing, a person who honesty and discipline, then you are highly awaited in our company.

The starting salary we can offer is in a range from ₱16,000 - ₱38,000, this salary range that we offer is negotiable can change at any time according to our HRD's decision depending on the capability of the candidate can offered for our company.

Job Info

Position Sales Support Generalist (csr)
Region Quezon City
Career Level 1-4 Years Experienced Employee
Work Experience 2 years
Qualification Bachelor's/College Degree
Type of Work Full-Time
Minimum Salary PHP 16.000
Maximum Salary PHP 38.000

Job Summary:

Responsible in providing full-time customer services to all IBTM / ILTM buyer queries.

The successful candidate will support the IBTM / ILTM Buyer Account Managers during recruitment, qualification and data cleaning activities.

He/she will:

  • Actively support the delivery of the IBTM / ILTM buyer programs
  • Provide professional service and support for all IBTM / ILTM buyers, striving to exceed customer expectations
  • Proactively seek out information about each show to be in order to able to provide accurate information to customers.
  • Provide proactive and reactive customer support during the full IBTM / ILTM show cycle from registration to onsite experience.
  • Clean exiting data for IBTM / ILTM
  • Chase buyers who haven’t registered or not selected appointments preferences
  • Meet productivity standards and adhere to Department policy, best practice guidelines and procedures
  • Be aware of, and have the ability to adapt to, cultural differences
  • Strong time management, multi-tasking and organizational skills
  • Take ownership of queries from start to finish


• Answer e-mail and call enquiries

• Profile adding / updating via Certain and Nova / Atlas

• Send e-mails for referencing and invitations

• Data updating and cleaning

• Outbound calls for potential and registered Hosted Buyers


• Bachelor’s Degree or equivalent experience

• Strong communication skills is essential

• Business-to-business experience is a plus

• Confident in dealing effectively with internal and external customers

• Excellent verbal and written communication skills

• Excellent time and organization skills

• Ability to effectively prioritize and execute tasks in a high pressure environment

• Ability to quickly adapt to varying client and/or project demands

• Experience at working independently and within a team collaboration environment

• Ability to learn new transaction processes quickly

• Strong attention to detail is required

• Ability to provide information to customers in a clear, concise, courteous, polite and professional manner

• Data management experience is a strong advantage

Office/Company Address

Country Philippines
Region Calabarzon
City Quezon City
Address Reed Elsevier Shared Services (Philippines) Inc., 1101 Commonwealth Ave, Diliman, Quezon City, Metro Manila, Philippines
Map Google Map


  • Hybrid set up
  • Day 1 HMO with 4 Dependents for free
  • Company Equipment provided

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Company Description

RELX is a world leading provider of professional information solutions in the science and medical, legal, risk management, and business to business sectors.

We leverage deep customer understanding to deliver demonstrably improved outcomes to our professional customers.

We do this by combining content and data with analytics and technology in global platforms, sharing institutional skills, assets and resources across RELX.

Our customers are using our products every day to advance science, improve medical outcomes, enable better legal decisions, evaluate risk, forge business relationships and gain business insight.

Reed Elsevier Philippines (REPH) is the shared services arm of RELX group, with centers located at the UP-Ayalaland TechnoHub in Metro Manila and the Iloilo Business Park in Iloilo city. Reed Elsevier Philippines was established in November 2010 and is registered as Reed Elsevier Shared Services (Philippines), Inc. (RESSPI).

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Company Size: More than 5000 Employees
  • Average Processing Time: 12 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Parking, Monthly Performance Bonus, Free HMO benefit on Day 1, Retirement package, Business Attire, Mondays-Fridays but may also vary depending on role
This vacancy is suitable for those of you who live in the following areas: Calabarzon