Tarlac Jobs Operations Manager Position at Foundever™
- Job vacancies posted on: 12 months ago
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Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!
We are hiring for candidates in the residents of Tarlac and the surrounding regions, we are open recruitment for the positions as Operations Manager in our business office, Foundever™.
This is a decent opportunity for you who are willing to work under full time working hours.
Candidates with a Not Specified or even higher and greatly experienced in Others are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.
We can offer you a salary that is generally between ₱16,000 - ₱38,000, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.
Job Info
| Company | Foundever™ |
| Position | Operations Manager |
| Region | Tarlac |
| Career Level | Supervisor/5 Years & Up Experienced Employee |
| Work Experience | 2 years |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Job Description:
The Operations Manager is responsible for the day-to-day functional supervision of the non-exempt work groups, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of a workgroup(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet the performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures, and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. Will also maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.
Responsibilities:
- Supervise, lead and inspire your team to ensure they regularly meet/exceed sales
- Develop all team leads to ensure top performance
- Monitor all staff to assess developmental needs, to improve performance
- Day-to-day management of tac count and related issues
- Help provide training and development and conduct regular appraisals with the team
- Monitor, measure, report & analyze data to improve call center performance
- Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
- Monitor and take action on TKS, personnel and payroll issues.
- Conduct performance appraisals annually.
- Responsible for staffing and hiring.
- Maintain current employee records on direct reports.
- Review CMS statistics on a daily basis and provide constructive feedback.
- Provide Subject Matter Expertise.
- Ensure training needs of subordinates are met.
- Modify operations as needed to meet service level agreements under the supervision of the Operations Manager.
- Successfully complete all client-related training.
- Resolve escalated customer issues.
- Hold team meetings on a regular basis with direct reports.
- Communicate all process and client changes to direct reports within specific timelines
- Promote the use of all center communication tools.
Requirements & Qualifications:
- Bachelor’s degree (any field) is preferred
- At least 2 years of experience as an Operations/Program Manager in a BPO setting
- Technical and Quality Management is a plus
- Excellent communications skills
- Strong customer service and collections background
- Good leadership and interpersonal skills
- Up-to-date management skills and understanding of employee motivation
- Sense of urgency and responsibility
- Understanding of key performance indicators including the working knowledge to drive appropriate behavior
- Willing to work onsite here in Tarlac City
Office/Company Address
| Country | Philippines |
| Region | Central Luzon |
| City | Tarlac |
| Address | CHJX+GXV Sitel Building 3, Tarlac City, Tarlac, Philippines |
| Map | Google Map |
Benefit
- Career Growth Opportunity
- Best in Class Benefits
- Culture of Diversity, Equality, and Inclusion
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Company Description
Sitel Group® and SYKES are now Foundever™.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,00 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Mission: At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 5 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Business (e.g. Shirts), Shifting Schedules
