Quezon City Jobs Servicenow Customer Success Manager Position at Outsourced Quality Assured Services Inc. (ISO Certified)
- Job vacancies posted on: 9 months ago
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Our company, Outsourced Quality Assured Services Inc. (ISO Certified) are currently hiring for interested candidates to join and to be a part of our company as servicenow customer success manager with a full time work system, which domiciled in Quezon City and surrounding areas. As a professiona company, the minimum criteria we need for candidates interested is Bachelor's/College Degree which experienced in Services & Customer Service.
Candidates who uphold honesty and discipline are a must for our company.
The competitive net salary we can offer is start from ₱40,000 to a maximum of ₱50,000, depending on the capability of the candidate and can be discussed with the HRD of our company.
Job Info
| Company | Outsourced Quality Assured Services Inc. (ISO Certified) |
| Position | Servicenow Customer Success Manager |
| Region | Quezon City |
| Career Level | Assistant Manager/Manager |
| Work Experience | 5 years |
| Qualification | Bachelor's/College Degree |
| Type of Work | Full-Time |
| Minimum Salary | PHP 40.000 |
| Maximum Salary | PHP 50.000 |
- Monitor for incoming tickets, emails, chat messages from customers
- Provide response to customers in a timely and proactive manner
- Work with customer contacts to obtain and clarify requirements
- Document solutions adequately to ensure a clean handover to the client which will include flow charts and knowledge articles.
- Work with the company’s developer to hand over the requirement for build
- Perform QA and testing activities once build is complete
- Perform polishing activities before the work is handed over to client
- Submit change requests in the client instance
- Perform migrations from sub-prod to prod
- Perform system administration tasks on the company or customers instance such as day-to-day administration, error troubleshooting and resolution across a variety of ServiceNow applications
- Develop customer success plans that outline clear objectives, deliverables, and success criteria; track and report on progress; adjust plans as necessary to achieve outcomes
- Assist the company’s Architect on customer upgrades, health checks, security reviews, roadmaps, or new customer onboarding by drafting reports, conducting research or performing testing as required
- Contribute ideas to the development of the Customer Success function within the company.
Qualifications:
Education:
- University level education in computer science or equivalent
- ServiceNow Certified System Administrator (CSA)
- ITIL Certified (preferred).
Experience:
- Minimum of 2 years experience as System Administrator on ServiceNow
- Proven experience in a Customer Success role
- Worked on at least 2 different ServiceNow instances for different clients.
Skills:
- Good level of cyber security awareness
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust with diverse customer stakeholders
- Results-driven with a focus on customer satisfaction and retention
- Proactive problem-solving skills and a proactive approach to managing customer relationships
- Strong understanding of ServiceNow products and services and their applications in various industries
- Stay up to date with latest ServiceNow products, updates, and industry trends and use this knowledge to help customers leverage new functions and drive innovation
- Familiarity with project management and service delivery processes is a plus.
Location: Homebased
Working schedule: Monday to Friday; 9am to 6pm AU
Must have a good internet connection at home with at least 20MBPS
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| City | Quezon City |
| Address | Outsourced Quality Assured Services, 18th Floor, Citibank Square Eastwood City Cyberpark, Bagumbayan, Quezon City, 1110 Metro Manila, Filipina |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
COMPANY DESCRIPTION
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
MISSION STATEMENT
Outsourced Quality Assured Services Inc. mission is to help our clients build successful and profitable businesses. Our team is driven by a passion for being exceptional and providing an uncompromising commitment to quality.
VISION STATEMENT
Our aim is to be internationally acknowledged for delivering the highest quality offshore staffing services. We aim to be the benchmark.
CULTURE
We hire smart and determined professionals, and we favor ability over experience. We maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We are polite and respectful, we give back to community, and we enjoy what we do.
VALUES
To be exceptional
To deliver the highest quality
To be polite and respectful
To be the benchmark
To enjoy what we do
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 201 - 500 Employees
- Average Processing Time: 25 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
