Pampanga (Angeles City) Jobs Customer Service Associate | Telco Account | Clark | Competitive Salary Position at Sutherland
- Job vacancies posted on: 11 months ago
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Our company, Sutherland is currently opening occasion for those of you who are interested in becoming a part of our company specifically Pampanga (Angeles City) and its surrounding areas. For those of you who are interested to be a part of our company with the position of Customer Service Associate | Telco Account | Clark | Competitive Salary and able to work in the WFO (Work From Office) system with full time working hours.
We will openly welcome you if you meet these following criteria:
- Qualification: High School Diploma, Vocational Diploma/Short Course Certificate & Bachelor's/College Degree
- Experienced in Services & Customer Service
- Honest, disciplined, and responsible
- Uphold professionalism in the work environment
We offer you a fairly competitive base salary of ₱16,000 - ₱38,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.
Job Info
| Company | Sutherland |
| Position | Customer Service Associate | Telco Account | Clark | Competitive Salary |
| Region | Pampanga (Angeles City) |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
KEY RESPONSIBILITIES
- Handle customer requests professionally and sympathetically
- Exceed client and company performance expectations
- Maintain customer account information and records
- Participate actively on a team working together to solve customer issues
- Interact with client departments when escalations are required
- Ability to handle stress, show empathy and not take difficult customers personally
- Ability to work in a team environment accepting responsibility for decisions and how results may impact team
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent is required
- With Customer Service background
- Strong written and verbal communication skills
- Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
- Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material
- Strong multi-tasking ability
JOB HIGHLIGHTS
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
Office/Company Address
| Country | Philippines |
| Region | Central Luzon |
| City | Pampanga (Angeles City) |
| Address | 5H6R+QH9 Sutherland, Mon Tang Ave., Balibago, Angeles, Pampanga, Philippines |
| Map | Google Map |
Benefit
- Competitive Salary
- Great HMO Benefits
- Fun Environment
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Company Description
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at ww.sutherlandglobal.com.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 4 days
- Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Casual (e.g. T-shirts), 24/7 Operations
This Job Vacancies Grouping Tag:
- Customer Service Associate | Telco Account | Clark | Competitive Salary position job vacancies
- Full-Time job vacancies in Pampanga (Angeles City) 2023
- job vacancies for Bachelor's/College Degree
- job vacancies for High School Diploma
- job vacancies for Vocational Diploma/Short Course Certificate
- job vacancies in the city of Pampanga (Angeles City) 2023
