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Mis Analyst / Wfm Reports Analyst | Manila Vacancies at Ubiquity

Job vacancies posted on: 12 months ago

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We are hiring! Our company is merrily looking for a candidate to fill the position of MIS Analyst / WFM Reports Analyst | Manila. For those of you who live in Quezon City & Taguig City and its surrounding areas, we need you to then join our company office, Ubiquity, and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Customer Service with at least High School Diploma, Vocational Diploma/Short Course Certificate & Bachelor's/College Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from ₱30,000 - ₱45,000. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company	Ubiquity
Position	Mis Analyst / Wfm Reports Analyst \| Manila
Region	Quezon City, Taguig City
Career Level	1-4 Years Experienced Employee
Work Experience	1 year
Qualification	Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate
Type of Work	Full-Time
Minimum Salary	PHP 30.000
Maximum Salary	PHP 45.000

We’re hiring.

Ubiquity is hiring for an MIS Analyst to join our Workforce team. Our MIS Analyst is an integral role in the operations of our Manila office. A person who has a keen eye for detail, knowledgeable in different reporting platforms, and have a strong analytical mindset.

Job Description:

a. Develop and distribute Contact Center reporting.

b. Modify, revise and update scorecards, dashboards, and other reports

c. Responsible for data integrity, accuracy of all reporting requirements.

d. Works with Workforce leaders, Senior Site managers and Sales leaders to create or modify current reporting.

e. Analyzes data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics

Qualifications:

1-3 years of experience in the same capacity.
Experience in extracting data from CMS and other reporting platform
Strong data analytics and creation of reports
Experience in automating task/reports that are manual to reduce cycle time and defects.
Proficient user of Excel, SQL and understanding call center statistics a must.
Knowledge in VBA, macros, linked data, pivot chart tools, design tools
Experience in developing dashboards, and understandable reports and useful visualization.
Flexible schedule and excellent attendance record
Should be amenable to work on different schedules (i.e. Day Shift, Mid Shift, Night Shift)

Office/Company Address

Country	Philippines
Region	Calabarzon
City	Quezon City
Address	Ubiquity, 10th Floor Bench Tower, Rizal Drive, Taguig, Kalakhang Maynila, Philippines
Map	Google Map

Country	Philippines
Region	Taguig City
Address	Ubiquity, 10th Floor Bench Tower, Rizal Drive, Taguig, Kalakhang Maynila, Philippines
Map	Google Map

Benefit

Get work experience
Bonus for overtime
Be taught first
Good work environment

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Company Description

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

Company Info

Industry: Call Center/IT-Enabled Services/BPO
Registration No.: n/a
Company Size: More than 5000 Employees
Average Processing Time: 15 days
Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Casual (e.g. T-shirts), Shifting Schedule
Specific Location: BGC or Eastwood