Technical Support Engineer (ncr, Cebu, Mindanao) Vacancies at Micro-D International, Inc.
- Job vacancies posted on: 11 months ago
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Our company Micro-D International, Inc. is currently looking for candidates who are domiciled in Cebu (Others), National Capital Reg, Northern Mindanao & Davao and surrounding areas with minimum criteria Bachelor's/College Degree and experienced in the field of Services & Tech & Helpdesk Support, as well as behave in a disciplined and honest manner, to then be placed in the position of technical support engineer (ncr, cebu, mindanao) and be able to work in full time system.
In accordance of our HRD decision, the net salary we can offer is of ₱16,000 - ₱38,000 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.
Job Info
| Company | Micro-D International, Inc. |
| Position | Technical Support Engineer (ncr, Cebu, Mindanao) |
| Region | Cebu, Davao |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Bachelor's/College Degree |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Role and Responsibilities
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Requirements
- BS Degree (or equivalent experience) in Computer Science, Software Engineering, or in a related field.
- At least 1 year of experience in a technical support role
- Previous experience resolving escalated inquiries through various support channels including phone, live chat, email, tickets, screen share sessions, etc.
Office/Company Address
| Country | Philippines |
| Region | Central Visayas |
| City | Cebu |
| Address | Micro-D International, 9th Floor Apple One Tower Mindanao Avenue, Cor Biliran Rd, Cebu City, 6000 Cebu, Philippines |
| Map | Google Map |
| Country | Philippines |
| Region | National Capital Region |
| Address | Micro D International, Incorporated, 10/F MDi Corporate Center, 39th Street corner,, 10th Ave, Taguig, Metro Manila, Philippines |
| Map | Google Map |
| Country | Philippines |
| Region | Northern Mindanao |
| Address | Micro-D International, 9th Floor Apple One Tower Mindanao Avenue, Cor Biliran Rd, Cebu City, 6000 Cebu, Philippines |
| Map | Google Map |
| Country | Philippines |
| Region | Davao Region |
| City | Davao |
| Address | 3JJ7+JJP Belle-Fran Arcade, Palma Gil Street, Bo. Obrero, Davao City, 8000 Davao del Sur, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
MDI Novare is one of the most trusted world class leaders in enabling digital transformation backed by more than 30 years in the Information Technology industry.
As a National Champion in the Philippines, MDI Novare spearheads innovation for top telecommunications companies, financial institutions, manufacturing, utilities, and government agencies through our deployment of next-generation technology, best-of-breed automation processes, and efficient end-to-end solutions.
MDI Novare collaborates closely with its partners to design, integrate and deliver delightful customer experience through Cloud, Big Data and Analytics, API and Microservices and Managed Services.
#TalentTransformsTechnology
Company Info
- Industry: Computer / Information Technology (Software)
- Registration No.: 1924
- Company Size: 501 - 1000 Employees
- Average Processing Time: 16 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts)
This Job Vacancies Grouping Tag:
- Full-Time job vacancies in 2023
- Full-Time job vacancies in Cebu 2023
- Full-Time job vacancies in Davao 2023
- job vacancies for Bachelor's/College Degree
- job vacancies in the city of 2023
- job vacancies in the city of Cebu 2023
- job vacancies in the city of Davao 2023
- Technical Support Engineer (ncr, Cebu, Mindanao) position job vacancies
