Alabang| Customer Service Financial Account | 6 Months Bpo Exp Required Vacancies at Genpact Services LLC
- Job vacancies posted on: 11 months ago
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Our company, Genpact Services LLC is currently opening occasion for those of you who are interested in becoming a part of our company specifically National Capital Reg & Calabarzon & Mimaropa and its surrounding areas. For those of you who are interested to be a part of our company with the position of Alabang| Customer Service Financial Account | 6 Months BPO Exp Required and able to work in the WFO (Work From Office) system with full time working hours.
We will openly welcome you if you meet these following criteria:
- Qualification: Bachelor's/College Degree
- Experienced in Services & Customer Service
- Honest, disciplined, and responsible
- Uphold professionalism in the work environment
We offer you a fairly competitive base salary of ₱18,000 - ₱24,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.
Job Info
| Company | Genpact Services LLC |
| Position | Alabang| Customer Service Financial Account | 6 Months Bpo Exp Required |
| Region | Calabarzon & Mimaropa, National Capital Region |
| Career Level | Less than 1 Year Experienced Employee |
| Work Experience | - |
| Qualification | Bachelor's/College Degree |
| Type of Work | Full-Time |
| Minimum Salary | PHP 18.100 |
| Maximum Salary | PHP 23.500 |
Process Associate
Balances various customer inquiries with their loan accounts & assists the department in the collection of past due front-end accounts.
Responsibilities
- Customer Service for American consumer credit card customers
- Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.
- Attentively service the customer’s needs and concerns; demonstrate empathy while improving opportunity to establish rapport with the customer. Displays a “can-do-attitude” at all times to build customer dedication.
- Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.
- Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.
Minimum Qualifications
- 18 years of age, at minimum
- HS Graduate required
- Must be flexible to work any schedule.
- Ability to work in a fast-paced and high volume service center.
Preferred Qualifications
- Proficient computer skills and attention to detail.
- Ability to type 30 wpm minimum with 85% accuracy.
- Excellent English oral and written communication skills – using proper grammar with smooth flow.
- Displays excellent problem solving and decision-making skills.
- Ability to multi-task and navigate between multiple chat conversations. Must be able to balance two (2) chats at a time and will operate in a dual monitor environment.
- Significant months experience in Banking & Financial Services preferred
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Address | Genpact Services Llc, 1781 Corporate Ave, Alabang, Muntinlupa, Metro Manila, Philippines |
| Map | Google Map |
| Country | Philippines |
| Region | Calabarzon & Mimaropa |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,00+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
We have so much in store for you!
Monthly Basic Salary
Monthly Rice Subsidy (Tax Exempt)
Monthly Clothing Allowance (Tax Exempt)
10% Night differential for Probationary & 20% Night Differential Pay for full time
Performance based monthly variable incentive (as much as Php 4,00/month)
Performance based annual salary increase
18 leaves per year upon confirmation
13th Month Pay
Life and Accident Insurance for the employee
SS, Pag-Ibig, Philhealth
Retirement Benefit Plan
Health and Medical Insurance for the employee – with the option to enroll family member/s
There’s more!!
Genpact also offers trainings and courses to help build your experience, knowledge and skill!
Six Sigma Training and Certification
Lean Training
100++ Genome Training Courses
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 24 days
- Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Loans, Parking, Vision, Performance based monthly variable incentive (as much as Php 4, 000/month), Smart Casual
