Customer Service Representative | No Bpo Exp Required | Alabang Vacancies at Genpact Services LLC
- Job vacancies posted on: 11 months ago
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We are open recruitment and happily inform you that we are looking for candidates to fill the position of Customer Service Representative | No BPO Exp Required | Alabang in our company, Genpact Services LLC. For candidates who reside in National Capital Reg & Calabarzon & Mimaropa and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time system.
We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields Services & Customer Service and possess a High School Diploma, Vocational Diploma/Short Course Certificate & Bachelor's/College Degree or higher.
We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from ₱18,000 - ₱24,000 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.
Job Info
| Company | Genpact Services LLC |
| Position | Customer Service Representative | No Bpo Exp Required | Alabang |
| Region | Calabarzon & Mimaropa, National Capital Region |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Bachelor's/College Degree, High School Diploma, Vocational Diploma/Short Course Certificate |
| Type of Work | Full-Time |
| Minimum Salary | PHP 18.000 |
| Maximum Salary | PHP 23.500 |
We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.
Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.
We are Genpact. Transformation happens here. Come, be a part of our exciting journey!
JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:
- Competitive Compensation package with monthly performance incentives
- Meal and other allowance
- HMO and dental coverage from Day 1 of employment
- Continuous education assistance and skills enhancement through training & personal development programs
- Exciting and encouraging work environment!
Successful candidates will provide exceptional sales and service to customers or prospects by handling incoming inquiries to the Customer Contact Centre via all communication channels including online, chat and telephone. This role is accountable to advise customers on personal banking strategies and a full suite of personal banking and cards products and services that meet the customer’s banking objectives, and fulfill sales & service activities for the customer in accordance with approved procedures.
REQUIREMENTS:
- College Graduate;
- Knowledgeable of all operational processes and policies; all-inclusive suite of Personal Banking and Cards products and services; competitive market place and trends in product offerings; understanding of sales & service technologies
- Good knowledge of call center technology, processes and metrics
- Preferably with experience in banking and financial industry but not required
- Must possess excellent PC and key-boarding skills
- Willing to work with different shifts including night, weekend schedules and overtime
- Ability to work in a fast-paced and high volume service center, self-managing call efficiencies
- Detail-oriented;
- Excellent English oral and written communications skills
- Ability to promptly resolve client inquires and escalate as needed
- Ability to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer
- Can demonstrate strong active listening skills & probing; able to display solution-focused approach & “can-do-attitude”
- Willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty
- Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
- Strong problem solving and decision-making skills
- Customer Service experience is preferred
- Ability to be organized and detail oriented with the capability to multi-task
- Amendable to work in Northgate Cyberzone, Alabang, Muntinlupa City
DOCUMENTS REQUIRED upon passing FINAL INTERVIEW:
- SS employment history (SS static Report)
- COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE
- College or high school diploma
- Transcript of Records (TOR)
We also have a FREE CALL CENTER TRAINING* with ALLOWANCE* and INCENTIVES*!
Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.
*Terms and Conditions Apply.
Office/Company Address
| Country | Philippines |
| Region | National Capital Region |
| Address | Genpact Services Llc, 1100 Quezon Ave, Diliman, Quezon City, Metro Manila, Philippines |
| Map | Google Map |
| Country | Philippines |
| Region | Calabarzon & Mimaropa |
| Address | Genpact Services Llc, 1781 Corporate Ave, Alabang, Muntinlupa, Metro Manila, Philippines |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,00+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.
We have so much in store for you!
Monthly Basic Salary
Monthly Rice Subsidy (Tax Exempt)
Monthly Clothing Allowance (Tax Exempt)
10% Night differential for Probationary & 20% Night Differential Pay for full time
Performance based monthly variable incentive (as much as Php 4,00/month)
Performance based annual salary increase
18 leaves per year upon confirmation
13th Month Pay
Life and Accident Insurance for the employee
SS, Pag-Ibig, Philhealth
Retirement Benefit Plan
Health and Medical Insurance for the employee – with the option to enroll family member/s
There’s more!!
Genpact also offers trainings and courses to help build your experience, knowledge and skill!
Six Sigma Training and Certification
Lean Training
100++ Genome Training Courses
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 24 days
- Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Loans, Parking, Vision, Performance based monthly variable incentive (as much as Php 4, 000/month), Smart Casual
