Business Process Associate (mandarin) Vacancies at Manulife Philippines

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Role and Responsibilities

• Process and capture information to system according to established methods and procedures

• Handle highly sensitive Hong Kong Financial Products

• Process simple to moderate indexing, screening and data entry of transactions with utmost attention to quality and quantity

• Consistently attain the service level set by the Company

• Practice good judgment in processing cases

• Perform thorough checking for every case and eliminate financial errors

• Render overtime work on a daily basis during high volume week

• Stay on-call on an as-needed basis during Saturdays and holidays

• Assist colleagues and other teams in their production work upon request

• Manage leaves/day-offs especially during peak season

• Constantly increase the number of knowledgeable functions handled by the team

• Suggest ways on how to improve the current process and team metrics

• Such other duties and functions as assigned by Operations Management

Qualifications

• Chinese / Mandarin Literate

• Good computer skills and with fast and accurate typing in both Alphanumeric and Chinese characters

• Adherence to quality service

• Excellent organizational skills and good numeric sense

• Ability to express ideas clearly and concisely in writing

• Careful and attentive to detail even when under time-constraints

• Team-oriented yet able to work independently

• Willing to render overtime work as needed

• Flexible and adaptable to change

• Proven ability to balance approach in different levels of transactions

• Effective communication and problem solving skills

• Willingness to experiment and take risks

• Can handle multiple tasks in a fast-paced environment

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,00 employees, over 116,00 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies