Benguet (Baguio City) Jobs Urgent Hiring!!!workforce Supervisor ( Baguio ) Position at Foundever™
- Job vacancies posted on: 11 months ago
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Do you currently live in the Benguet (Baguio City) and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, Foundever™ is currently seeking candidates to then join and fill the position as Urgent Hiring!!!Workforce Supervisor ( Baguio ) and able to work under full time working hours system.
We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of Admin/Human Resources & Top Management with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.
We are offering a salary of ₱16,000 - ₱38,000 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.
Job Info
| Company | Foundever™ |
| Position | Urgent Hiring!!!workforce Supervisor ( Baguio ) |
| Region | Benguet (Baguio City) |
| Career Level | 1-4 Years Experienced Employee |
| Work Experience | 1 year |
| Qualification | Bachelor's/College Degree, High School Diploma |
| Type of Work | Full-Time |
| Minimum Salary | PHP 16.000 |
| Maximum Salary | PHP 38.000 |
Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.
Job Description:
- Responsible for maximizing efficiency and occupancy while meeting service objectives
- Create RTA schedules and ensure full hoop coverage for supported programs depending on the account requirement
- Provide and conducts real time coaching to RTAs if needed
- Review intraday reports and flag risk if projection suggests failing KPI
- Work with real-time team to optimize operational performance on a daily basis
- Attend to real time escalations from internal customers (operations)
- Setup real time discussion with Workforce and operations to come up with mitigation plans to mitigate risk
- Oversee scheduling philosophy of schedule assignments and ensure scheduling timelines are met
- Perform audits on reporting accuracy, scheduling accuracy, assumptions used on short term and real time deviation to make sure that workforce processes are adhered to
- Ensure Forecasting process and procedures are in place and followed by both the workforce management and site
- Schedule weekly coaching sessions with direct reports
- Responsible for managing direct reports monthly, quarterly and annual performance discussion and appraisal
- Monitor performance and optimize operational performance on a daily basis
- Specific duties include staff management and provides updates to clients and operations regarding program performance
- Responsible for selecting, training and effectively managing the Workforce Management Team to develop suitable competence to support succession planning and meet customer needs and expectations
- Oversee team’s performance and ensure deliverables and timelines are met
- Handle all first level escalations from the Operation primes related to workforce issues
- Ability to manage conflict
Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.
Office/Company Address
| Country | Philippines |
| Region | Benguet (Baguio City) |
| Address | 9JH9+WH7 Foundever™ Philippines - Site 1, Baguio, Benguet, Philippines |
| Map | Google Map |
Benefit
- HMO with 3 dependents and Life insurance on Day 1
- 20%-night Shift Differential/ Paid vacation leaves
- Gov't Mandated benefits
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Company Description
Sitel Group® and SYKES are now Foundever™.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,00 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Mission: At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: More than 5000 Employees
- Average Processing Time: 5 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Business (e.g. Shirts), Shifting Schedules
